> Markdown version of [/jobs/ext/1330633-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/1330633-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Buffalo Bills - **Location:** Orchard Park, NY, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Franchise - **Skills:** Microsoft Windows, Active Directory, Audio Video Distribution, Business Software, Collaborative Software, Information Leak Prevention, Desktop Computing, Multi-Factor Authentication, Firmware, Azure Active Directory, Software Deployment, Wi-Fi Technology, Information Technology, Casper Suite, User Accounts - **Published:** July 18, 2026 - **Apply:** https://www.teamworkonline.com/employment_opportunities/2180689/interest_expressions/new ## About the Role The ideal candidate is a customer-focused technology professional who excels in a fast-paced environment, possesses strong troubleshooting skills, and is committed to delivering exceptional service before, during, and after events., * Bachelor's Degree in information technology, computer science, or related field required. * 2 -4 years prior IT support experience in a corporate, hospitality, entertainment, or sports venue environment. * Highly self-motivated and directed; detail-oriented with strong communication skills. * Able to organize, plan, prioritize and execute tasks in a high-pressure environment. * Ability to work effectively with clients and other technical staff. * Ability to work independently and collaboratively within a team. * Must be available to work flexible hours, including evenings, weekends and holidays. * This is not a remote position. The role requires being in the office every day., * Proven experience in IT support and systems administration. * Strong understanding of Microsoft 365, Azure AD, and Active Directory. * Hands-on experience with Jamf Pro and Apple device management. * Excellent troubleshooting, documentation, and communication skills. * COMPTIA certifications (e.g., A+, Network+, Security+) are a plus. * Any other relevant IT certifications are also considered a plus. ## Description The Buffalo Bills IT department is seeking a versatile and proactive IT Support Specialist to provide technical support for organizational staff, business operations, and venue technology. This position is responsible for ensuring reliable operation of end-user devices, business applications, audiovisual systems, and event technology that support daily operations and all stadium events., * Provide Tier 1 and Tier 2 technical support for organizational staff. * Install, configure, troubleshoot, and maintain Windows and macOS computers, printers, mobile devices, and peripheral equipment. * Support Microsoft 365, collaboration tools, and enterprise business applications. * Configure and support user accounts, permissions, and access using Active Directory and Microsoft Entra ID. * Respond to incidents and service requests while meeting established service level expectations. * Participate in the implementation of security controls such as multi-factor authentication, conditional access, and data loss prevention. * Support conference rooms, meeting spaces, digital signage, and audiovisual technologies. * Assist with software deployments, endpoint patching, and operating system updates. * Support ticketing and documentation through the organization's IT Service Management platform. * Escalate complex technical issues to senior engineers when appropriate. Event & Venue Support * Provide onsite IT support for all home games, concerts, special events, and other venue activities. * Ensure operational readiness of technology supporting ticketing, point-of-sale systems, digital signage, Wi-Fi, broadcast support, communications, and other event-related systems. * Respond rapidly to technical issues during live events to minimize operational disruption. * Participate in pre-event technology testing, setup, and post-event teardown activities. * Support staff, vendors, partners, and event personnel throughout event operations. * Assist with deployment and maintenance of temporary technology required for special events. * Maintain a high level of professionalism while working in high-pressure, customer-facing environments. Apple Device Management * Design, implement, and maintain Jamf Pro for macOS/iOS device management including enrollment, configuration profiles, and app deployment. * Provide Tier 2/3 support for macOS-related issues and oversee OS and firmware updates. * Create and maintain documentation and deliver training to IT staff and end-users. * JAMF 100/200/300 certifications are a plus., * This position operates in both office and stadium environments and requires regular movement throughout administrative offices, concourses, premium areas, production spaces, and outdoor venue locations. * The position requires lifting equipment up to 40 pounds, climbing stairs, working in confined spaces, and standing or walking for extended periods during events. SCHEDULE REQUIREMENTS * Must be available to work all home games, concerts, and major stadium events. * Must be available to work evenings, weekends, holidays, and extended hours based on operational needs. * Participation in an on-call support rotation may be required. * Flexibility to adjust work schedules to meet event and business demands is essential. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Playing Pong on a shoulder press machine](https://www.wearedevelopers.com/videos/100140-playing-pong-on-a-shoulder-press-machine) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agent Smith Gets Hardware: Autonomous IoT Hacking From Debug Port to Cloud API](https://www.wearedevelopers.com/videos/100258-agent-smith-gets-hardware-autonomous-iot-hacking-from-debug-port-to-cloud-api) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [When Agents Meet Legacy: Never Change a Running System](https://www.wearedevelopers.com/videos/100320-when-agents-meet-legacy-never-change-a-running-system) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)