> Markdown version of [/jobs/ext/1330661-it-service-desk-support-specialist-tier-3](https://www.wearedevelopers.com/jobs/ext/1330661-it-service-desk-support-specialist-tier-3). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Support Specialist Tier 3 - **Company:** NEW COLONY GROUP LLC - **Location:** Savannah, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Software Documentation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Print Servers, Remote Service Software, Microsoft SharePoint, TCP/IP, Wi-Fi Technology, Network Routers, Office365, Peripherals, Microsoft InTune, Computer Equipment, 3-tier Architectures - **Published:** July 18, 2026 - **Apply:** https://jobs.military.com/career/284265/it-service-desk-support-specialist-tier-3-georgia-ga-savannah ## About the Role * Service Desk/Help Desk/Desktop Support experience, including ownership of escalated tickets, demonstrated leadership/mentoring, and strong proficiency with an ITSM ticketing system.\n * Associate degree or relevant technical certifications preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, or equivalent hands-on experience); ITIL Foundation and/or basic project management training preferred.\n * Strong knowledge of Windows 10/11, PC hardware, and common endpoint troubleshooting techniques; experience supporting printers and peripherals; and understanding of networking fundamentals and related concepts (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi troubleshooting, and basic switch/router concepts).\n * Experience with project planning and execution, including defining scope, coordinating resources, managing timelines, communicating status, and driving deliverables to completion in a Service Desk/IT operations environment.\n * Working knowledge of Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint), endpoint management and remote support tools; ability to support and coordinate service desk rollouts/changes.\n * Experience with Microsoft 365, PDI, E1, and Microsoft Administration.\n * Experience with identity and end point administration in Entre and Intune.\n * Ability to collaborate effectively across IT teams and vendors, communicate clearly with end users and leaders, support day-to-day operational oversight with the Service Desk Manager, and drive projects/initiatives through completion with thorough documentation and follow-up.\n ## Description * Support Microsoft 365 applications and services (Outlook, Teams, OneDrive/SharePoint) and partner with other IT teams to coordinate remediation, communications, and follow-through on escalations.\n * Oversee the configure, and troubleshoot desktops/laptops, peripherals, and network printing; manage vendor support and escalations and ensure timely resolution and documentation.\n * Create, update, and maintain accurate ticket records, work logs, and knowledge base documentation (troubleshooting guides and user instructions), and establish/encourage documentation standards across the Service Desk.\n * Plan, manage, and execute Service Desk projects and improvement initiatives (intake, requirements, timelines, coordination, testing, communications, rollout, and documentation) in partnership with the Service Desk Manager and stakeholders.\n * Work closely with the Service Desk Manager to provide day-to-day oversight of Service Desk operations: monitor assigned queues, prioritize work, assign/reassign ticket ownership as needed, and ensure SLAs are met through timely updates and appropriate escalation.\n * Work closely with escalation teams to ensure quick turnaround time for complex issues, provide clear status/ETA updates, and confirm resolution with end users.\n ## Related Videos - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)