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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist I/II - **Company:** NODES UP LLC - **Location:** Tucson, AZ, United States (Remote available) - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Monitoring of Systems, Networking Hardware, Virtual Private Networks (VPN), Remote Access Technology, Service Pack, TCP/IP, Wireless Access Point, Wireless Networks, Peripherals, Laptops - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a9a0d9ef6f984fd1 ## About the Role * Strong customer service and communication skills. * Experience supporting Microsoft Windows 10/11 environments in a business setting. * Working knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and OneDrive. * Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking. * Ability to prioritize and manage multiple support requests in a fast-paced environment. * Self-motivated and organized with strong attention to detail. * Comfortable working independently and as part of a team. * Valid driver's license and reliable transportation for client visits. * Detail-oriented with solid written and verbal communication skills., * Driver's License (Required) ## Description Nodes Up is seeking an IT Support Specialist I/II to join our team. This position primarily focuses on providing exceptional remote helpdesk support to our clients while also assisting with on-site service visits throughout Southern Arizona. Approximately 75% of your time will be dedicated to helpdesk operations, including remote support, ticket management, and client communications. The remaining 25% of your time will be spent working on-site at client locations, assisting with deployments, installations, troubleshooting, and project work. This position serves as a key member of our service delivery team, working closely with other technicians and engineers to ensure exceptional client support and timely issue resolution. This is a hybrid work environment, with time spent between our Tucson office, home office, and client locations. Primary Responsibilities * Provide technical assistance and support for incoming issues related to computers, software, Microsoft 365, printers, peripherals, and network-connected devices via phone, remote support, and onsite visits. * Monitor and manage assigned helpdesk tickets to ensure timely responses and resolutions that meet company service standards. * Serve as a primary point of contact for client support requests and communicate clearly with users regarding issue status and resolution. * Escalate advanced technical issues to senior engineers when appropriate while maintaining ownership of client communications. * Install, configure, and support desktop computers, laptops, mobile devices, printers, scanners, and other end-user technology. * Configure, troubleshoot, and support Microsoft 365 environments, including Exchange Online, Teams, Entra ID, and OneDrive. * Utilize RMM, PSA, remote access, and monitoring tools to diagnose and resolve client issues. * Maintain accurate documentation of client environments, support activities, and technical procedures. * Assist with workstation deployments, hardware replacements, and new user setups. * Participate in proactive maintenance activities and monitoring response efforts. Onsite & Field Support Responsibilities (Approximately 25%) * Travel to client locations within Tucson and surrounding areas to provide onsite troubleshooting and support. * Assist with hardware installations, workstation deployments, network equipment replacements, and office moves. * Support other engineers with project-related tasks and field service requests. * Perform onsite assessments and assist with documenting client environments. * Provide hands-on support during network, server, and technology upgrade projects. Additional Responsibilities Under supervision and guidance, additional responsibilities may include: * Respond to monitoring alerts and proactively address potential issues before they impact clients. * Assist with firewall, switch, and wireless access point configuration and troubleshooting. * Deploy Microsoft updates and security patches utilizing RMM and management tools. * Participate in technical training and professional development activities., * Maintain high levels of client satisfaction through professional and responsive support. * Consistently meet ticket response and resolution objectives. * Take ownership of issues and follow through until resolution. * Keep client documentation accurate, organized, and up to date. * Communicate clearly and professionally with clients and team members. * Demonstrate accountability, reliability, and attention to detail. * Contribute positively to team culture and collaboration. * Continuously develop technical knowledge and pursue learning opportunities. * Support company processes, standards, and best practices. * Help clients achieve their technology goals through proactive support and recommendations. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)