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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Asset Analyst - **Company:** Rehab Medical - **Location:** Indianapolis, IN, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Cyber Security, Desktop Computing, Multi-Factor Authentication, Issue Tracking Systems, Networking Basics, Remote Service Software, Software Deployment, Information Technology, Laptops - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=75f1a805795ff011 ## About the Role * Associate's degree in information technology or related field preferred. * 2 to 5 years of technical support experience. * Experience supporting Windows environments and Microsoft 365. * Experience with endpoint management and security tools is preferred. * Experience in healthcare, medical device, or DME environments preferred, The ideal candidate combines strong technical troubleshooting skills with attention to detail, security awareness, and excellent customer service., * Windows operating systems * Microsoft 365 * Active Directory or Entra ID * Endpoint management solutions * Mobile device management * Remote support tools * Hardware troubleshooting * Basic networking concepts * Endpoint security tools * Ticketing systems Professional Skills and Competencies * Strong customer service orientation. * Excellent verbal and written communication skills. * Ability to prioritize multiple tasks. * Strong problem-solving abilities. * Attention to detail. * Understanding of information security principles. * Ability to maintain confidentiality of sensitive information. * Strong organizational skills., Required * High School or better Preferred * Associates or better, * Innovative: Consistently introduces new ideas and demonstrates original thinking * Team Player: Works well as a member of a group * Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well, * Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization * Goal Completion: Inspired to perform well by the completion of tasks * Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work * Peer Recognition: Inspired to perform well by the praise of coworkers * Self-Starter: Inspired to perform without outside help ## Description The IT Asset Analyst is responsible for providing exceptional technical support to employees while ensuring company devices, systems, and user activities comply with organizational security policies and healthcare-related compliance requirements. This role supports hardware, software, mobile devices, user access, endpoint security, and compliance initiatives to protect company information and maintain business continuity., * Provide first and second-level technical support to employees. * Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices. * Troubleshoot hardware, software, and peripheral issues. * Configure and deploy new employee equipment. * Document support issues and resolutions within the ticketing system. Device Management * Maintain accurate inventory of company technology assets. * Perform device imaging, setup, and replacement activities. * Manage endpoint management solutions and software deployments. * Monitor device health, patching, and update compliance. * Coordinate equipment lifecycle and refresh programs. Security and Compliance * Ensure company devices comply with security policies and standards. * Assist with endpoint protection, antivirus, and device security monitoring. * Support multi-factor authentication and access control processes. * Participate in user access reviews and account audits. * Assist with security awareness initiatives and employee education. * Monitor compliance with company policies related to device usage and information security. * Report and escalate potential security incidents. * Support internal and external compliance audits. * Maintain documentation related to security and compliance activities. Process Improvement * Create and maintain technical documentation and knowledge base articles. * Identify recurring issues and recommend corrective actions. * Participate in continuous improvement initiatives. * Assist with developing support procedures and standards. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)