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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Subject Matter Expert (SME) - **Company:** Stream Data Centers - **Location:** Goodyear, AZ, United States - **Experience:** Experienced - **Salary:** $95,000.0 - $115,000.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Computerized Maintenance Management Systems, CompTIA Security+, Databases, Data Centers, Data Security, IP Addressing, Key Management, Virtual Local Area Networks, Network Routers, Building Management System (BMS), Lenel, Firewalls (Computer Science), Information Technology, Data Analytics, Network Server - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c6a365e525fe47b9 ## About the Role * Excellent analytical, problem-solving, and organizational skills. * Ability to work independently and collaboratively with cross-functional teams. * Strong writing and interpersonal communication skills. * Ability to prioritize, multitask, and meet deadlines. * Commitment to data protection, security, and compliance standards., * Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience. * 3+ years of IT or related experience. * Proven experience in IT asset management and procurement. * Strong knowledge of hardware and software products, licensing agreements, and compliance. * Proficiency with asset tracking and change management tools. * Familiar with methods of procedures * Comfortable working in a construction environment (dust, noise, active build sites) during initial phases., * IT Asset Management certification (e.g., ITIL). * Experience in the data center industry. * Experience supporting IT/Physical Security during facility construction or new builds. * Familiarity with physical security systems and peripheral devices (access control, CCTV, badge readers). * Familiarity with Building Management Systems (BMS) and communication alarm platforms. * Certifications like CompTIA Security+, Network+, or vendor-specific (e.g., Lenel, Milestone) ## Description This is an onsite role at our Goodyear, AZ facility. Our IT Subject Matter Expert (SME) serves as the primary local hands-on support for all IT and network, from construction/build-out through to full operations and steady-state. You'll work closely with onsite teams (construction, operations, physical security) while collaborating with a remote IT/Security engineering team for advanced support. The role includes participating in a primary responder rotation to ensure 24/7 infrastructure monitoring and rapid incident response., * Support new building launches - hands-on support during construction and new site deployments * Serve as the primary onsite point of contact for IT and networking, providing direct support to facilities, physical security, construction crews, and end-users while escalating complex matters to remote engineering teams. * Participate in a 24/7 primary responder on-call rotation, including evenings, weekends, holidays, and nights, to monitor data center infrastructure and coordinate rapid incident response. * Work independently and collaboratively to prioritize tasks, communicate effectively, and react quickly to operational issues. * Audit, manage, and track hardware assets (firewalls, routers, switches, servers, cameras, badge readers, bio-readers, electronic key management, etc.) throughout their lifecycle-from procurement to disposal in CMMS. * Develop MOPs/SOPs/EOPs in accordance with Change management policies * Coordinate with the Procurement team to create and process purchase orders for IT/ Security hardware and software, ensuring compliance with organizational policies and budgets. * Process IT asset requests, validate needs, and update asset records. * Maintain relationships with IT/networking vendors. * Ensure secure disposal or recycling of retired IT assets in compliance with environmental and data security regulations. * Generate regular reports and analytics on asset utilization, costs, and compliance for management review. * Maintain detailed documentation, including purchase invoices, warranties, maintenance agreements, and onsite critical spares inventory. * Provide onsite and remote support for new builds, system troubleshooting, server patching, and software upgrades. * Support Building Management System (BMS) and communication alarm efforts when possible, partnering with Facility Operations to help troubleshoot, monitor, and resolve BMS and communication alarm issues onsite. * Coordinate shipping/receiving, rack and stack equipment, and support the deployment of security and IT infrastructure at new sites. * Install and configure server OS and vendor applications (e.g., Lenel OnGuard, Milestone VMS, Key Watcher) and set up databases in collaboration with DBA teams. * Configure networks, including VLANs, firewall exceptions, for all onsite equipment (UPS, PDUs, cameras, etc.) * IP address assignments for all equipment. * Port configuration for network jacks and WAP installation and setup for work areas. * Work closely with corporate Network, Systems, Cloud, and Application Engineers, as well as Facility Operations, Security, and Procurement teams. * Document and maintain clear, concise internal and customer communications. * Travel within and outside the regional work area as required ~10%. * Meet physical requirements, including lifting up to 40 pounds (and group lifts for heavier items), working in cramped/elevated/noisy environments, and standing/walking for extended periods. ## Related Videos - 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