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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Technology Support Administrator - **Company:** Lubbock Christian University - **Location:** Lubbock, United States - **Contract:** Permanent contract - **Skills:** Cyber Security, Desktop Computing, Web Browsers, Information Technology Operations, Intrusion Detection Systems, Networking Basics, Office Suite, Data Logging - **Published:** July 18, 2026 - **Apply:** https://apply.lcu.edu/apply/ ## About the Role * Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community * Skilled in the use of a computer as a productivity tool and possess working knowledge of email, Internet web browsing, and the Microsoft Productivity Suite * Must be customer service oriented * Must be courteous and polite * Good verbal, telephone, and written etiquette * Working knowledge and understanding of a broad range of desktop-based hardware and software and basic networking concepts * Able to follow instructions, work under supervision, and multi-task * Ability to effectively work in a team environment * Effective and efficient troubleshooting and problem-solving skills * Must be reliable and possess good organizational skills * Ability to enter and access information from a computer * Ability to operate general office equipment such as computers, copiers, fax, etc. * Ability to deal with problematic issues with institutional mission at heart * Ability to locate malfunctions in hardware and software or help communicate to others on support team * Commitment to living a faith-filled life consistent with Biblical values that serve as the foundation of LCU Education and Experience: Minimum of bachelor's degree and two (2) years' experience and/or training in higher education environments; or equivalent combination of education and experience that is directly related to the specified duties and responsibilities gained through increasingly responsible positions within technology services. Physical Requirements: While performing the essential duties of this job, the employee will be required to do the following: * Be ambulatory around campus and in buildings * Required to regularly sit and stand * Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects * Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly * Be able to hear average or normal conversations and receive verbal information * Required to lift packages and/or other objects up to 50 pounds ## Description This position is responsible for providing technical assistance to technology users. The job duties will include logging, tracking, escalating, and resolving work orders by fielding walk-ins, telephone calls and emails, troubleshooting issues and requests, and managing related staff. The job duties will also include reporting data as needed for decision-making by technology leadership., * Provides technical expertise in support of university hardware, software, and service solutions * Responsible for general support of technology systems * Affords technical support to staff, faculty, and students * Fulfills all other accompanying responsibilities for the delivery of a successful technology program * Ensures incoming support requests from in-person, phone calls, emails, and other methods are promptly responded to and appropriately triaged * Dispatches and escalates problems to the appropriate level of support resources or management for resolution and follows those to conclusion and communication to the requestor * Provides software support and training to staff, faculty, and students for approved applications and systems * Facilitates communication and education for technology-related interests including but not limited to: + Cybersecurity + Account Management + Network and Systems Maintenance + Training, Education, and Knowledge Base * Ensures the accurate and complete logging of all requests and information into the designated tracking and knowledge base system(s) * In conjunction with the Director of IT Ops, develops, maintains, and enhances the call tracking system, tools, processes, and procedures * Compiles reports and gathers information on functions as needed or requested by Director of IT Operations, Academic Technology Officer and VP for Technological Advancement * Hires, oversees, and schedules student workers for helpdesk positions such as university phone operator, public safety IDs and parking permits, technical support, etc. * Creates, reviews, and facilitates training for student workers employed at the university helpdesk * Collaborates directly with the Associate Director of Instructional Technology and Technology Support Engineer to provide consistency in support approaches and related personnel * Assists with special projects as needed under the direction of technology leadership * Participates in Professional Growth Activities * Performs other incidental and related duties as required and assigned, This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. 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