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# IT Support Engineer I, IT Support

- **Company:** Amazon.com, Inc.
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $85,280.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, CompTIA Network+, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), OSI Models, Log Files, Windows Servers, Red Hat Enterprise Linux, Software Engineering, TCP/IP, Transport Layer Security, System Availability, Information Technology, Cisco
- **Published:** July 18, 2026
- **Apply:** https://www.amazon.jobs/en/jobs/10478064/it-support-engineer-i-it-support

## About the Role

High school diploma or equivalent

 - Experience in customer-facing roles
 - 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
 - 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
 - 2+ years of troubleshooting in a multi-user high availability environment experience
 - 2+ years of PC repair, troubleshooting, deployment and liquidation experience
 - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 - Experience in English-language communication skills, both written and verbal
 - Bachelor's degree or equivalent, Bachelor's degree in Computer Science, Information Technology, or a related field
 - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
 - Experience in technical support, or experience deploying, managing, and optimizing Microsoft Windows Server and experience with Active Directory
 - Experience supporting video conference and teleconference equipment
 - Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
 - Ability to write simple scripts in an administrative language
 - Proven ability to develop clear, concise change management and standard operating procedure (SOP) documentation

## Description

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees', providing seamless end-to-end services and frictionless on-site technical support ensuring productivity remains secure and uninterrupted. Amazon's ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You'll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs., Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Provide on-call support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions


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