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# Network Operations Technician

- **Company:** vTech Solution Inc
- **Location:** Montgomery, AL, United States
- **Salary:** $45,760.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Spreadsheets, Complex Networks, CompTIA Network+, Databases, Data Systems, Issue Tracking Systems, Virtual Private Networks (VPN), Network Monitoring, Wide Area Networks, Computer Network Operations, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.com/jobad/us19cb50b3c9645c7685f8d2aea926f486

## About the Role

* Minimum 1 year experience with LAN/WAN maintenance and support.
 * Minimum 1 year of call center or service desk experience.
 * Strong customer service skills.
 * Knowledge of voice and data circuits, troubleshooting, and research.
 * Familiarity with incident ticketing systems such as ServiceNow or Remedy.
 * High School Diploma or GED.

Preferred Skills & Certifications:

 * CompTIA Network+ Certification.

## Description

The Network Operations Support Technician is responsible for monitoring and maintaining LAN/WAN networks, including point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks. This role involves applied and developmental technical work in data systems monitoring and maintenance to ensure service reliability and availability within a 24/7 operational support environment. Responsibilities:

 * Monitor network alarms, alerts, and faults and respond promptly to maintain service reliability.
 * Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
 * Analyze data network reports from management systems, databases, and spreadsheets to identify and resolve equipment or service issues.
 * Initiate trouble reports and corrective procedures involving maintenance or technical support personnel.
 * Participate in shift work including weekends and holidays as part of a 24/7 support team.
 * Complete training on 2nd and 1st shifts before transitioning to 3rd shift operations.


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