> Markdown version of [/jobs/ext/1332743-help-desk-analyst-l1](https://www.wearedevelopers.com/jobs/ext/1332743-help-desk-analyst-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst L1 - **Company:** Zones, Inc. - **Location:** Spartanburg, SC, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Collaborative Software, Desktop Computing, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, Networking Basics, Network Connections, Remote Service Software, SAP (Applications), TeamViewer, Wi-Fi Technology, ServiceNow IT Service Management, Information Technology, Laptops, Servicenow - **Published:** July 18, 2026 - **Apply:** https://www.juju.com/job/00000000ghi26z ## About the Role + 1-3 years of experience in a help desk or IT support role. + Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN). + Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM). + Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner. + A problem-solving mindset and a passion for delivering excellent customer service. + Ability to work in a fast-paced, team-oriented environment with a global scope. + Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence. ## Description As a Help Desk Support Analyst, you'll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: _The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ _This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice._ + Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity. + Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary. + Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training. + Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar). + Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively. + Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues. + Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support. + Collaborate with global IT teams to ensure consistent service delivery across regions. ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)