> Markdown version of [/jobs/ext/1332830-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/1332830-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Piller Power Systems Inc. - **Location:** Middletown, NY, United States - **Experience:** Expert - **Salary:** $95,000.0 - $100,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Business Systems, Computer Programming, System Configuration, Desktop Computing, Programming Tools, Ladder Logic, Microsoft Office, Networking Basics, Network Connections, Software Maintenance, Software Tools, Connectivity Problems, Office365, Information Technology, Process Control Systems, Laptops - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=767cde07cbc7660f ## About the Role * Bachelor's degree in Electrical Engineering or a related engineering discipline., * Minimum of seven (7) years of experience supporting industrial electrical power systems in military, commercial, or equivalent environments. * Demonstrated expertise in uninterruptible power supply (UPS) systems or comparable critical power technologies. * Experience troubleshooting SCR and IGBT power electronics. * Experience with computerized electrical control systems, PLCs, and ladder logic. * Knowledge of mechanical bearing assemblies and vibration analysis. * Experience developing technical documentation and conducting technical training is preferred. * Experience supporting Windows-based computer systems, Microsoft 365, networking, and business technology in a professional environment is preferred. Technical Knowledge & Skills * Advanced electrical and electronic troubleshooting skills. * Strong analytical and root cause analysis capabilities. * Ability to diagnose complex system failures remotely and onsite. * Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking fundamentals, and standard office hardware. * Experience troubleshooting desktop, laptop, printer, mobile device, and network connectivity issues. * Ability to support both industrial control systems and general business technology. * Excellent written and verbal communication skills. * Ability to effectively present technical information to technicians, engineers, customers, and internal employees. * Proficiency using Microsoft Office and standard engineering software tools. Licenses & Travel Requirements * Valid driver's license with an acceptable driving record. * Valid U.S. Passport or ability to obtain one. * Ability to qualify for international travel, including Canada. * Ability to travel domestically and internationally as business needs require. Physical Requirements * Ability to lift and move equipment weighing up to 70 pounds, with or without reasonable accommodation. * Ability to climb ladders and safely access industrial equipment. * Ability to work in office, manufacturing, and industrial field environments, including occasional exposure to electrical and mechanical equipment. * Ability to travel to customer locations and manufacturing facilities. ## Description The Technical Support Engineer serves as the highest level of technical support for our field service organization, engineering team, customers, and internal staff. This role provides advanced troubleshooting expertise for complex electrical power systems, supports continuous product improvement initiatives, develops technical documentation, delivers technical training, and provides technical support for the business systems and technology that enable our service organization. Working cross-functionally with Engineering, Operations, Project Management, IT, and our global manufacturing partner, the Technical Support Engineer helps ensure product quality, technical excellence, reliable business systems, and exceptional customer support. While this position is primarily office-based, periodic domestic and international travel is required to support field operations, customer sites, manufacturing facilities, and internal technical needs., Technical Support & Engineering * Serve as the primary technical escalation resource for complex field service and customer issues. * Provide advanced remote and onsite technical support for field technicians, project teams, customers, and internal staff. * Perform root cause analysis of equipment and system issues and recommend corrective actions. * Assist Engineering and Operations in resolving product performance and reliability concerns. * Support equipment inspections, testing, commissioning, and validation activities in the U.S. and internationally as needed. * Support technicians with software applications, programming tools, and system configuration. * Provide technical support for internal office technology, including desktops, laptops, printers, mobile devices, Microsoft 365 applications, networking, and business systems. * Troubleshoot hardware, software, network connectivity, and user access issues, resolving problems directly or coordinating with external IT service providers when appropriate. * Assist with the deployment, configuration, maintenance, and inventory management of company computers, mobile devices, and technical equipment. * Support implementation and maintenance of software applications used by Engineering, Operations, and Field Service personnel. Documentation & Product Support * Develop, maintain, and continuously improve technical documentation, including: * Startup procedures * Programming guides * Operator manuals * Technical specifications * Spare parts documentation * Product option documentation * Factory and production test procedures * Collaborate with global engineering teams to develop and enhance service documentation. * Review, author, and approve Method of Procedure (MOP) documents for field service activities. Product Quality & Continuous Improvement * Coordinate the Non-Conformance Report (NCR) process with global engineering and manufacturing teams. * Participate in product quality reviews and continuous improvement initiatives. * Escalate recurring technical or product quality concerns to leadership. * Support development and distribution of Root Cause Analysis (RCA) reports. Training & Knowledge Sharing * Design, develop, and deliver technical training programs for field service technicians. * Conduct customer training on equipment operation and maintenance. * Mentor and coach technicians on advanced troubleshooting techniques and best practices. Cross-Functional Collaboration * Partner with Engineering, Operations, Project Management, Service, and IT teams to support successful project execution. * Contribute technical expertise to special projects and process improvement initiatives. * Perform other duties as assigned. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)