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# IT Support Specialist

- **Company:** Express, LLC
- **Location:** Fayetteville, NY, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $45,760.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Computer Maintenance, Computer Networks, Desktop Computing, Internetworking, Virtual Private Networks (VPN), Networking Basics, Software Engineering, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Network Routers, Connectivity Problems, Computer Equipment, Information Technology, Laptops, Network Server, User Accounts
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9af4d901964f3d00

## About the Role

* At least two years of hands-on IT support, computer repair, help desk, or technician experience
 * Strong working knowledge of Windows desktops and laptops
 * Experience troubleshooting computer hardware, software, printers, and connectivity problems
 * Basic understanding of networking concepts, including Wi-Fi, TCP/IP, switches, routers, and VPNs
 * Familiarity with Microsoft 365 and common business software
 * Strong customer service and communication skills
 * Ability to explain technical issues clearly to nontechnical customers
 * Dependable, organized, and able to manage multiple service requests
 * Willingness to learn new technologies and accept feedback
 * Valid driver's license and reliable transportation for occasional local travel

Experience with an MSP, Active Directory, servers, RMM tools, or business networks is helpful but not required.

## Description

This is an excellent opportunity for an early-career IT professional with at least two years of hands-on technical support or computer repair experience.

The right candidate will be comfortable diagnosing hardware and software problems, setting up computers, assisting customers, and handling day-to-day support requests. You should enjoy solving problems, communicating with customers, and continuing to build your technical skills.

This position includes a mix of in-shop bench work, remote support, and occasional onsite service for local clients.

Key Responsibilities

 * Diagnose and repair desktop and laptop hardware and software issues
 * Set up, configure, and deploy new computers and related equipment
 * Perform Windows installations, updates, data transfers, and system cleanups
 * Troubleshoot printers, email, internet connectivity, and basic networking issues
 * Provide remote and onsite technical support to business and residential customers
 * Assist with Microsoft 365, user accounts, passwords, and common business applications
 * Remove malware and help customers improve the security of their devices
 * Document completed work, technical findings, and customer information
 * Maintain an organized and professional work area
 * Escalate more advanced technical issues to senior technicians when necessary
 * Assist senior engineers with larger installations and IT projects


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