> Markdown version of [/jobs/ext/1333011-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/1333011-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** HCL Technologies - **Location:** Fontana, CA, United States - **Experience:** Expert - **Salary:** $54,000.0 - $88,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Backup Devices, Bomgar, Microsoft Outlook, Configuration Management Databases, Computer Networks, Desktop Computing, Hard Disk Drives, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Office Live Meeting, Microsoft Office, System Center Configuration Manager, Office Suite, Microsoft PowerPoint, Remote Desktop Services, Azure Active Directory, Software Engineering, Cisco WebEx, Wi-Fi Technology, Office365, Tablet Computers, Software Troubleshooting, Microsoft InTune, Deployment Automation, Build Process, Laptops, Servicenow - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=871bd754b5ea11cd ## About the Role * Minimum 5yrs hands on dedicated experience as deskside/Onsite support/local IT engineer * Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. * Strong experience in troubleshooting Office suite, MS office, O365 (Outlook, Word, Excel, PowerPoint etc). * Strong desktop support knowledge including hardware, software, and networking concepts * Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. * Good knowledge of iOS, Android OS, rugged devices (tablets and iPads). * Knowledge of windows Image build process and SCCM deployments, Autopilot and InTune. * Understanding of concept of Active Directory, Azure AD, Exchange Mailboxes, Distribution lists. * Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. * Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge. * Strong Customer service skills * Excellent communication and conversation skills (Verbal and Written) and good documentation skills. * Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. Additional Responsibility * Might need to travel to other sites based on demand and requirements. ## Description * Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. * Providing frontline customer Support, including hardware and software troubleshooting and diagnosis. * Receive, stock, ship/install hardware (computers and peripherals) from their site to users at their site or stationed remotely. * Ensuring AMDB/CMDB accuracy is maintained based on device status for the site(s). * Smart hands support for infrastructure devices. * Troubleshooting network connectivity issues following instruction and guidance from L2/L3 teams. * Performs repairs on computers, laptops, printers and any other authorized peripheral equipment * Coordinates with respective IT OEM vendors in case of hardware related issues on computers. * Create documentation for processes and procedures of day-to-day work. Creating KB articles. * Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc. * Adhering to SLAs. * ITIL Processes awareness and adhering to ITIL process workflow. * Reporting to the HCL Track Lead / Team Lead. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)