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# Technical Help Desk

- **Company:** Aditi Consulting
- **Location:** Tucson, AZ, United States
- **Experience:** Expert
- **Salary:** $60,320.0 - $62,400.0
- **Contract:** Temporary to permanent
- **Skills:** Software Applications, Big Data, Computer Programming, Data Transmissions, Network Protocols, SQL Databases, Scripting, User Accounts
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.com/job/us86e484d83d0f396ae616f0ab502b335d/eaa

## About the Role

* Associate's degree in a computer-related field or equivalent training required.
 * 5-7 years of experience required.
 * Strong understanding of network protocols, configurations, and troubleshooting techniques.
 * Proficiency in managing Windows environments including user accounts, permissions, and system updates.
 * Advanced troubleshooting and root cause analysis capabilities to resolve complex technical problems and prevent recurrence.

Skills:

 * Excellent customer service orientation, with a focus on clear communication, empathy, and responsiveness to user needs.
 * Ability to work collaboratively in a team environment and maintain professionalism under pressure.
 * Strong organizational and time management skills to handle multiple tasks effectively.
 * Log crawling and ability to comb through large datasets.
 * A fundamental understanding of SQL.
 * A basic understanding of scripting or programming with the ability to identify and follow syntax.

## Description

The main function of a technical help desk specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location.
Responsibilities:

 * Answer user inquiries regarding computer software or hardware operation to resolve problems.
 * Enter commands and observe system functioning to verify correct operations and detect errors.
 * Maintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities.
 * Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
 * Serve as a dedicated DSS resource, handling incoming cases with urgency and precision, including weekend hotline coverage., Overview: The Job Coach is responsible for providing hands-on training and support to clients participating in the Work Adjustment Training (WAT) program, helping them develop bo…
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