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# IT Support Engineer

- **Company:** Coralogix, Inc.
- **Location:** Boston, MA, United States
- **Experience:** Experienced
- **Salary:** $95,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Application Programming Interfaces (APIs), Artificial Intelligence, Apple Mac Systems, JIRA, Bash Shell, Software as a Service, Cursor (Graphical User Interface Elements), Github, Identity and Access Management, Information Technology Operations, Python (Programming Language), Security Information and Event Management, Single Sign-On, Systems Integration, Okta, Software Troubleshooting, Microsoft InTune, Script Language, Kubernetes, Slack, Atlassian Tools, Casper Suite, Gsuite, Restful APIs, Stream Analytics
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5f8f772cf1a2be39

## About the Role

* 2+ years of IT Support experience.
 * Strong macOS administration skills.
 * Advanced experience with Jamf Pro.
 * Experience with Google Workspace and Okta.
 * Experience with Okta Workflows.
 * Experience working with REST APIs and SaaS integrations.
 * Experience with scripting and automation (Python, Bash, or Google Apps Script).
 * Familiarity with AI tools such as Cursor, Claude Code, OpenAI APIs, or similar solutions for IT automation.
 * Strong troubleshooting, communication, and customer service skills.
 * Fluent English.

Nice to Have

 * Experience with Kandji, Intune, or Microsoft 365.
 * Jira Service Management experience.
 * Knowledge of Identity & Access Management (IAM), SSO, and MDM best practices.
 * Experience in high-growth SaaS or startup environments.

## Description

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, trace and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

We are looking for a proactive and service-oriented IT Support Engineer to join our Global IT

team. The ideal candidate is passionate about delivering excellent employee support, improving

IT operations through automation, and managing modern SaaS and endpoint environments.

What You'll Do:

 * Provide Tier 1 & Tier 2 support for employees worldwide.
 * Manage the full employee lifecycle (onboarding, offboarding, hardware, and access).
 * Administer and support Google Workspace, Okta, Slack, Atlassian, GitHub, Zoom, and other SaaS platforms.
 * Manage macOS devices using Jamf Pro.
 * Troubleshoot hardware, software, networking, and endpoint issues.
 * Build and maintain IT automations and improve operational workflows.
 * Create and maintain internal IT documentation and procedures.
 * Work closely with Security, HR, and Engineering teams.


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