> Markdown version of [/jobs/ext/1334206-deskside-support-technician](https://www.wearedevelopers.com/jobs/ext/1334206-deskside-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Deskside Support Technician - **Company:** Pomeroy Assoc., L.P. - **Location:** Pittsburgh, PA, United States - **Salary:** $44,720.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Windows Servers, Microsoft SharePoint, Software Troubleshooting, Computer Equipment - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=7fa92f130b63bd86 ## About the Role Pomeroy is looking for a skilled Desktop Support Technician. The ideal candidate has experience working in a corporate environment and can uphold high standards of professionalism with end users., High school diploma or G.E.D. 6 months- 1 year of on-site Desktop Support experience Experience working with solving computer-related technical problems Experience working with the company escalation policy Other Qualifications: Interpersonal skills to work with customers and other unit personnel Analytical and problem solving skills Communication skills Time management and organizational skills Ability to resolve non-complex hardware and equipment problems Willingness to travel to nearby locations (Must have reliable transportation to physician locations), * Microsoft Windows Server: 1 year (Preferred) * Active Directory: 1 year (Preferred) * 365 / SharePoint: 1 year (Preferred) * Customer service: 1 year (Preferred) * Computer hardware: 1 year (Required) * Software troubleshooting: 1 year (Required) ## Description Interfaces with end users to resolve moderate problems concerning system functions reported through a problem ticket. Assesses diagnostic information and determines alternatives. May recommend process changes. Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes. Diagnoses problems, initiates scripts or loads patches to implement the activity. Escalates unresolved issues or problems and may provide alternative courses of action. Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures. Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination. Recommends changes to procedures and processes; implements as approved. Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives. Supports documentation maintenance; updates information and changes as directed. ## Related Videos - [This Is Not Your Father's .NET](https://www.wearedevelopers.com/videos/967-this-is-not-your-father-s-net) - [Contract Testing with MCP: Building Self-Describing, Self-Testing APIs](https://www.wearedevelopers.com/videos/100040-contract-testing-with-mcp-building-self-describing-self-testing-apis) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Introducing Digital Samba Embedded Video Conferencing API MCP Server](https://www.wearedevelopers.com/videos/1640-introducing-digital-samba-embedded-video-conferencing-api-mcp-server) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)