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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Help Desk Engineer - **Company:** Kestra Financial - **Location:** Austin, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Databases, Graphics Software, Virtual Private Networks (VPN), Microsoft Office, Network Connections, Security Software, Service Pack, Wireless Networks, Macros, Computer Equipment, Laptops, Hardware Infrastructure - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=438914ddbccb8c41 ## About the Role * Bachelor's Degree or applicable experience * Active Directory management (2+ years) * Microsoft Deployment Tool imaging console (2+ years) * Hardware knowledge for Dell workstations/laptops (2+ years) * File manipulation, shared files/folders networking (2+ years) * Experience supporting both Microsoft and Mac operating systems (2+ years) * Experience with Microsoft Office Macros (creation and installation) * Or equivalent certifications/education * Enterprise level Antivirus experience. * Enterprise level VPN experience. * Experience with multiple technologies including operating systems, wireless networks, security software, imaging software, and databases. * Experience with PC hardware build and troubleshooting. Internal Application Policy: Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP. ## Description Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals-including traditional and hybrid RIAs-to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients. Lead with Purpose. Partner with Impact. As the Help Desk IT Support Engineer, you will report to manager of the Help Desk. You will provide support to internal our employees and leaders in the financial services industry across the country. You will be the primary contact to personnel looking for technical assistance across multiple systems by phone, email, and in-person. You will be empowered to provide first class support and creative solutions to facilitate a productive operating environment for all our teams. What You'll Do: * Maintain and troubleshoot PC network connectivity to provide maximum uptime. * Follow standard Help Desk operating procedures * Log all support requests using request tracking platform. * Research and make recommendations for new software, solutions, and hardware. * Set up and test machines for our users. * Respond to user hardware and software problems. * Research, download, and test patches, upgrades, and service packs * Test and document corporate projects as assigned by leadership * Train new team members and staff * Manage Microsoft 365 email hosting. * Promote a positive environment for our team. ## Related Videos - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Modularity: Let's dig deeper](https://www.wearedevelopers.com/videos/1200-modularity-let-s-dig-deeper) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)