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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician Consultant - **Company:** Daley And Associates, LLC - **Location:** New York, NY, United States (Remote available) - **Experience:** Experienced - **Salary:** $83,200.0 - $104,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Network Connections, Windows PowerShell, Azure Active Directory, Software Engineering, TCP/IP, Wi-Fi Technology, ServiceNow IT Service Management, Office365, Peripherals, Microsoft InTune, Microsoft Onedrive, Computer Equipment, Information Technology, Deployment Automation, Laptops, Zendesk, User Administration, Servicenow, User Accounts - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0bd53c479e829a1 ## About the Role * 2+ years of experience in an IT Support, Help Desk, Desktop Support, or Technical Support role. * Strong experience supporting Windows 10/11 environments. * Hands-on experience with Microsoft 365 and Active Directory administration. * Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity. * Experience using IT ticketing systems such as ServiceNow, Jira, Zendesk, or similar platforms. * Excellent troubleshooting, communication, and customer service skills. * Ability to prioritize multiple requests and work independently in a professional office environment. Preferred Qualifications * Experience with Microsoft Intune, SCCM, or Autopilot. * Familiarity with Azure AD (Microsoft Entra ID). * Basic PowerShell knowledge. * CompTIA A+, Network+, or other relevant certifications. ## Description Daley And Associates is seeking a well-established L2 IT Support Technician with a professional services company to join their IT team on a contract basis. This individual will provide hands-on technical support to internal users, troubleshoot a wide range of hardware and software issues, and help ensure day-to-day technology operations run smoothly. This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced, professional office environment and is comfortable supporting both end users and core IT infrastructure. This position is a 6-month consulting engagement with a pay rate range of $40-$50 / hour. Responsibilities * Provide Tier 1 and Tier 2 technical support for employees via phone, email, remote support, and in person. * Troubleshoot and resolve issues related to Windows workstations, laptops, printers, mobile devices, and peripherals. * Install, configure, and maintain desktop hardware and software. * Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive. * Create, modify, and disable user accounts within Active Directory and Microsoft 365. * Assist with onboarding and offboarding employees, including workstation setup, equipment deployment, and account provisioning. * Diagnose and resolve issues related to network connectivity, VPN access, Wi-Fi, printers, and shared resources. * Document incidents, resolutions, and troubleshooting steps within the organization's ticketing system. * Escalate complex technical issues to senior IT team members when necessary while maintaining ownership through resolution. * Assist with hardware refreshes, software deployments, and other IT initiatives as needed. * Maintain an accurate inventory of IT assets and equipment. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)