> Markdown version of [/jobs/ext/1334433-equipment-support-technician-2nd-shift](https://www.wearedevelopers.com/jobs/ext/1334433-equipment-support-technician-2nd-shift). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Equipment Support Technician - 2nd Shift - **Company:** Tommy Car Wash Systems - **Location:** Holland, MI, United States - **Experience:** Experienced - **Contract:** Franchise - **Skills:** Issue Tracking Systems, Microsoft Office, Office Suite, 3-tier Architectures - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=85caabac8381ccde ## About the Role Tommy's Equipment Support Technician services our franchise partners with on-call mechanical and electrical troubleshooting of car wash equipment. This role is crucial to client support and needs to demonstrate exemplary customer service skills, delivering a proactive and positive approach, with a sense of urgency. The Equipment Support Technician role is classified as either Tier 1, Tier 2, or Tier 3 dependent on experience and knowledge/skill level and determines the complexity of issues assigned. The role also serves as 2nd shift (2-10pm)., * High school diploma or GED; Bachelor's degree preferred * 2+ years of any Mechanical/Network/Automotive background * Experience working within a technical helpdesk environment * Experience with low/high voltage electrical and hydraulics a plus * Technical savvy and proficient in Microsoft Office * Excellent written and oral communication skills * Process-oriented and strong collaborator with the ability to communicate and manage well at all levels of the organization and across various departments * Strong organizational and time management skills * Ability to multitask and prioritize daily workload * Highly adaptable with strong problem-solving and critical thinking skills; ability to exercise sound judgment and make decisions based on accurate and timely analyses * High level of integrity and dependability with a strong sense of urgency and results-orientation * Views customer care as high priority, * Ability to work and commute in all weather conditions * Able to move about inside the office to access standard office equipment, etc. * Remain in a stationary position 50% of the time, alternating between sitting and standing * Constantly operate a computer and other office productivity machinery such as; keyboard, copy machine and printer * Ability to move and lift up to 30 pounds * Able to effectively communicate, listen, detect, converse with, discern, convey, express oneself and exchange information * Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers ## Description * Resolve technical trouble-shooting tasks virtually over phone/email/chat, which requires understanding the problem, gathering information, and providing troubleshooting steps towards solutions all while exhibiting great communication and client services skills * Create, respond, and track service requests via the ticketing system daily * Monitor and manage assigned support requests diagnosing and troubleshooting using established procedures * Review and investigate equipment/operator manuals to come up with solutions * Escalate issues through the proper chain of command as needed if the outside scope of knowledge. * Assist in learning documentation alongside other team members when escalating/passing an issue to learn and build a knowledge base. * Communicate progress, and status of the ticket with the requester and Tommy's internal team members * Participate in training and development opportunities as assigned. * Attend multi-week training courses internally provided by the company and show initiative to learn all car wash equipment inside and out to more effectively troubleshoot and resolve issues. * Other duties as assigned; duties and responsibilities may change at any time with or without notice. ## Related Videos - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Car's are Technology on Wheels - Impact of Software and IT Competence in Automotive](https://www.wearedevelopers.com/videos/780-car-s-are-technology-on-wheels-impact-of-software-and-it-competence-in-automotive) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Navigating Growth, Scaling Challenges, and Office Expansions with David Singleton, CTO at Stripe](https://www.wearedevelopers.com/videos/100362-navigating-growth-scaling-challenges-and-office-expansions-with-david-singleton-cto-at-stripe) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)