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# IT Service Desk Technician

- **Company:** BES Group
- **Location:** Manchester, UK (Remote available)
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cloud Computing, Identity and Access Management, Azure Active Directory, Software Troubleshooting
- **Published:** May 14, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=c30bc2bb0b096da7

## About the Role

Do you have experience in Windows?, * Experience in an IT support or service desk environment

 * Knowledge of Windows 10/11, Microsoft 365 and end-user devices
 * Exposure to identity and access management using Entra ID (Azure AD)
 * Understanding of basic IT security principles and patching
 * Familiarity with IT service management tools
 * Strong troubleshooting and problem-solving skills
 * Clear and professional communication skills, particularly with non-technical users
 * Ability to manage multiple tasks and priorities effectively
 * Good documentation skills and attention to detail
 * A collaborative approach to working within an IT team
 * ITIL Foundation and Microsoft certifications are desirable, but not essential

## Description

As an IT Service Desk Technician for British Engineering Services Group, you will provide first- and second-line technical support to users across the Group, ensuring incidents and service requests are resolved efficiently, securely and in line with agreed service standards. You will play a key role in delivering a reliable, user-focused IT service, working closely with the wider IT team.

You will:

 * Act as the first point of contact for IT support via phone, email, Microsoft Teams and the service management system
 * Log, manage and progress incidents and service requests accurately and professionally
 * Diagnose and resolve hardware, software and Microsoft 365-related issues
 * Build, configure and support end-user devices using standard images and tools
 * Support joiner, mover and leaver processes, including equipment provisioning and returns
 * Maintain accurate IT asset records and supporting documentation
 * Escalate issues appropriately to Workplace Operations, Cloud Operations or Security teams when required
 * Contribute to knowledge base articles and ongoing service improvement activity


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