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# Managed IT Helpdesk (Level 1)

- **Company:** Da-Com Corporation
- **Location:** St. Louis, MO, United States
- **Salary:** $38,000.0 - $45,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Business Software, Computer Networks, Error Codes, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Network Troubleshooting, Network Connections, Software Engineering, Wi-Fi Technology, Information Technology
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4ce7f4aaba6158b9

## About the Role

The ideal candidate is a strong communicator, a patient troubleshooter, and comfortable supporting both hardware (printers/copiers) and general IT issues (workstations, network connectivity, basic software support)., * Experience in a technical support, help desk, or customer service role

 * Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN basics)
 * Familiarity with Windows OS & Mac OS
 * Strong verbal and written communication skills
 * Ability to multitask and prioritize in a fast-paced support environment
 * Excellent customer service skills and a calm, patient demeanor when troubleshooting, * Experience supporting copiers/MFPs
 * Experience with ticketing systems
 * CompTIA A+, Network+, or similar certification

## Description

Da-Com Corporation is seeking a Managed IT Help Desk Specialist to provide remote technical support for our Multifunction Printer (MFP) clients and serve as Level 1 Helpdesk support for our Managed IT Services clients. This is a dual-function role ideal for someone who enjoys variety, solving technical problems, and delivering excellent customer service in a fast-paced environment., MFP Remote Support

 * Provide remote technical support and troubleshooting for multifunction printers/copiers (network connectivity, print drivers, scanning, faxing, error codes, etc.)
 * Diagnose hardware and software issues and determine whether remote resolution is possible or an on-site technician dispatch is required
 * Guide customers through basic maintenance and configuration steps over the phone or remote session
 * Document all support interactions accurately in the ticketing system

Level 1 Helpdesk (Managed IT Clients)

 * Serve as the first point of contact for Managed IT client support requests via phone, email, or ticketing portal
 * Triage, log, and resolve common IT issues (password resets, connectivity, printer/network issues, basic application support, etc.)
 * Escalate more complex issues to support engineers with clear documentation
 * Follow established procedures and SLAs to ensure timely response and resolution
 * Maintain professionalism and a customer-first attitude on every interaction


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