> Markdown version of [/jobs/ext/1334571-help-desk-technician-tier-1](https://www.wearedevelopers.com/jobs/ext/1334571-help-desk-technician-tier-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Help Desk Technician - Tier 1

- **Company:** GREENTEC AUTO
- **Location:** Kansas City, KS, United States
- **Experience:** Starter
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, System Configuration, Issue Tracking Systems, Windows Installer, Networking Basics, Windows Remote Assistance, Information Technology, Laptops, Gsuite, User Administration
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=eb7adb7fc84c8e1e

## About the Role

* Education: Some learning in Information Technology, Computer Science, or a related

field, or equivalent hands-on technical experience.

 * Experience: 0-2 years of experience in IT support, customer service, or a technical

field.

 * Technical Skills: Familiarity with Microsoft Windows 10/11 environments, Google

Workspace, basic Windows install concepts (OS install and Deployment), and

ticketing platforms.

 * Soft Skills: Outstanding communication, active listening, and problem-solving skills

with a high level of patience.

## Description

We are actively seeking an enthusiastic on-site Tier 1 Help Desk Technician to join our IT team. You will be the first point of contact for our employees experiencing technical issues. The ideal candidate has strong troubleshooting skills, a passion for technology, and the ability to explain technical solutions in simple terms and is ready to learn and grow with the company. You will work closely with the IT Leader and office personnel to maintain consistent up time for our growing operations., * Ticket Management: Monitor the Helpdesk ticket system, perform tier 1 troubleshooting and routing tickets to the correct teams, and track all interactions in our web-based ticketing system.

 * Frontline Troubleshooting: Diagnose and resolve basic technical issues related to

PCs, laptops, printers, software applications, and basic network connectivity.

 * User Account Management: Perform routine administrative tasks like password

resets, and updates to groups and accounts within our Google infrastructure.

 * Hardware Setup: Assist with the deployment, configuration, and decommissioning of

end-user devices (computers, monitors, and peripherals).

 * Remote Support: Provide remote assistance using remote-control software to

actively repair user issues.

 * Documentation: Escalate unresolved, high-level issues to Tier 2 support while

documenting the troubleshooting steps already taken. Create step-by-step training

materials and update the internal knowledge base.

 * Customer Service: Maintain high standards of customer service, ensuring users are


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [The Cool Thing about Cool Things in Java 16 & 17 LTS](https://www.wearedevelopers.com/videos/342-the-cool-thing-about-cool-things-in-java-16-17-lts)
- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation)
- [What’s New with Windows Power-User Tools](https://www.wearedevelopers.com/videos/2069-what-s-new-with-windows-power-user-tools)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers)