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# Senior Desktop Support Analyst

- **Company:** Plymouth Rock
- **Location:** Boston, MA, United States (Remote available)
- **Experience:** Expert
- **Salary:** $83,500.0 - $117,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Python (Programming Language), System Center Configuration Manager, Windows PowerShell, Remote Access Technology, Software Deployment, Windows Desktop, Scripting, Software Troubleshooting, Microsoft InTune, Information Technology, Patch Management, Casper Suite
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3ad017623e21baf5

## About the Role

The Senior Desktop Support Analyst supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence., * Required skills include familiarity with Windows and macOS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.

 * Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies.
 * Basic understanding of networking and video conferencing technologies.
 * Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support.
 * A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial.

## Description

* Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues.
 * Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices.
 * Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools.


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