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# Technical Customer Support Representative

- **Company:** Vagaro, Inc.
- **Location:** Pleasanton, CA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Apple IOS, Interactive Voice Response, Software as a Service, Web Browsers, Web Applications, Web Platforms, Zendesk
- **Published:** July 18, 2026
- **Apply:** https://www.juju.com/job/00000000ghhmuf

## About the Role

We're seeking enthusiastic, customer-focused problem-solvers to join our team as Technical Support Agents. If you're experienced in troubleshooting SaaS applications and hardware add-ons and enjoy helping customers, Vagaro could be your next exciting opportunity!, + Proven reliability and teamwork skills

 + Expertise in troubleshooting web applications, common browsers, and basic hardware issues on PC, Mac, iOS, and Android platforms

 + Ability to provide detailed public-facing and internal case notes

 + Strong written and verbal communication skills, with a typing speed of over 50 WPM

 + Minimum of two years' front-line, high-volume support/call center experience

 + Ability to work within common support metric goals and KPIs, e.g., SL, ASA, AHT

 + Experience in SaaS support, with fast mastery of the Vagaro platform, including hardware

 + Patience, empathy, and the ability to defuse difficult situations

 + Flexibility to work on holidays

 + Must be able to work at least one weekend shift

 + Must be able to work any 8-hour shift with a start time between 5:00am and 1:30pm

What Sets You Apart:

 + Experience with CRM tools (e.g., Zendesk) and IVRs

 + Support experience in the health, beauty, and wellness industries

 + Prior save and retention experience in a support organization

## Description

+ Provide reliable and effective support for the Vagaro web platform, associated hardware, and billing inquiries

 + Troubleshoot, resolve, and document customer issues via phone, chat, and email

 + Work within service level goals and guidelines in a high-volume support center

 + Replicate and escalate issues to the appropriate internal Vagaro team

 + Draft support content and customer resources as needed

 + Become a subject matter expert on the Vagaro platform and related support tools

 + Serve as a main point-of-contact for technical escalations and specific Vagaro product features

 + Assist team members and other Vagaro staff to reach KPIs and goals

 + Other duties as assigned.


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