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# Front Line Support Representative

- **Company:** Varonis Systems, Inc.
- **Location:** Morrisville, NC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Web Browsers, SQL Databases, Storage Devices, Information Technology
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0694d44d68dfc39f

## About the Role

* Experience: 4+ years of experience in a customer-service role, no previous IT experience required.
 * Computer Skills: Basic Windows Computing, email, and familiarity with common Internet Browsers. Knowledge in Microsoft environments, Networking, SQL, and storage devices a plus!
 * Communication: Must be able to communicate complex ideas effectively, both written and spoken, with professional spelling and grammar to an audience of varying technical skill

The Competencies:

 * Customer Service: Be an advocate for our customers! Meet commitments; set proper expectations; Responds promptly to customer needs; builds rapport with customers and manage potentially difficult situations
 * Problem Solving: Identifies and resolves problems in a timely manner; asks questions to determine and understand the customer's underlying need.
 * Planning/Organizing: Plans and prioritizes day-to-day activities, manages time effectively, constantly setting and achieving individual goals

## Description

* Provide industry leading customer service
 * Respond to customer inquiries in an hour or less, while balancing multiple issues
 * Conduct remote sessions to assist customers with the troubleshooting and configuration of supported platforms
 * Work with internal business partners to provide timely resolution of non-technical issues


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