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# IT Technician

- **Company:** Integrated Technologies Group, Inc.
- **Location:** York, PA, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Apple Mac Systems, Office Suite, Software Troubleshooting
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=91e41957c991205a

## About the Role

* 1 to 3 years in a help desk, desktop support, or similar customer-facing IT role.
 * Working knowledge of Windows and macOS environments, Active Directory basics, and common office software.
 * CompTIA A+ preferred, not required.
 * Clear phone presence and patience with non-technical users under pressure.
 * Valid driver's license and willingness to travel locally to client sites as needed.
 * Organized and dependable, able to manage a full ticket queue without dropping the details.
 * Comfortable working alongside AI-driven support tools, and open to learning as our systems evolve.

## Description

We're looking for the first voice our clients hear when something goes wrong. You'll own tier 1 help desk tickets and phone support, resolving what you can right away and routing what you can't, with the occasional trip out to a client site to fix something a phone call won't. You'll be helping stand up a business with real backing and real upside, from the ground floor., * Answer and triage tier 1 help desk tickets and inbound phone calls, resolving common issues on first contact.

 * Support end users with password resets, account access, printer and hardware issues, and everyday software troubleshooting.
 * Document every ticket clearly and escalate complex issues to senior engineering with the context they need.
 * Travel to client sites for smaller on-site needs: workstation setup, hardware swaps, and local troubleshooting.
 * Keep ticket queues moving and follow up with clients until issues are actually resolved, not just closed.
 * Maintain a calm, professional tone on every call: you're often the only impression a client gets of ITG that day.
 * Work alongside our AI support tools, handling the issues they escalate and helping improve them over time.


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