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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** HLW INTERNATIONAL LLP - **Location:** Santa Monica, CA, United States - **Experience:** Starter - **Salary:** $62,400.0 - $72,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, AutoCAD, Active Directory, Application Programming Interfaces (APIs), Autodesk Revit, Microsoft Azure, Cloud Engineering, Graphics Software, Microsoft Office, Network Architecture, Azure Active Directory, Information Technology, Autodesk Autocad, Hardware Debugging, Windows Client, User Accounts - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=59003fd4df1af15c ## About the Role Experience: 0-3 years in an IT support role; prior experience in an architecture, engineering, or design firm is strongly preferred. Technical Proficiency: * Demonstrated understanding of the Microsoft 365 ecosystem (Windows 10/11, Office, Azure/Entra ID). * Working knowledge of managing user accounts and policies within Active Directory or Microsoft Entra ID. * Strong aptitude for hardware repair, OS troubleshooting, imaging software, and workstation deployment. * A strong customer-service-first mindset, with the ability to translate technical concepts for non-technical users. * Demonstrated ability to work independently in a remote-office environment while remaining tightly integrated with a distributed team. * Bonus Qualifications: Familiarity with Autodesk products (e.g., Revit, AutoCAD) and experience supporting design-specific performance hardware. ## Description We are seeking a proactive and detail-oriented IT Technician to provide primary, on-site support for our Santa Monica office. This role serves as the face of IT for the location, managing frontline helpdesk support, end-user hardware, and network infrastructure. You will work closely with our global IT team to ensure consistent service delivery and also contribute to enterprise-wide projects., On-Site Support & Infrastructure Management * Act as the primary point of contact for all technical inquiries, troubleshooting hardware, software, and connectivity issues for local staff. * Monitor, prioritize, and resolve helpdesk tickets in accordance with global service level agreements (SLAs), escalating complex issues to the broader IT team as necessary. * Maintain accurate documentation of local laptop/desktop inventories and manage the IT stockroom to ensure equipment availability. * Oversee local office hardware deployments, employee onboarding/offboarding, workstation moves, and infrastructure maintenance. * Assist with system upgrades, implementations, and new technology rollouts, including testing, API adjustments, user training, and documentation. * Collaborate with technicians across our other studio locations, sharing best practices and participating in collaborative troubleshooting. * Provide remote technical assistance to other offices as needed, ensuring a unified support experience across the firm. * Contribute to global IT projects, including the transition to cloud-native workflows and the implementation of updated security standards. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)