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# Scrum Master

- **Company:** Capgemini
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Salary:** $119,015.0 - $170,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Confluence, JIRA, Interactive Voice Response, Microsoft Azure, Scrum Methodology, Amazon Connect, Chatbots, Genesys, Large Language Models, Prompt Engineering, Bots, Cisco
- **Published:** July 18, 2026
- **Apply:** https://www.juju.com/job/00000000ghhb1e

## About the Role

"6 to 12 years, including 3+ years as Scrum Master in cloud, digital, AI, contact center, or enterprise transformation programs.

Agile / Scrum Skills

Strong experience as Scrum Master in Agile delivery projects.

Good understanding of Scrum, Kanban, SAFe, or hybrid Agile delivery models.

Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools.

Ability to manage sprint planning, velocity, capacity, and delivery metrics.

Strong facilitation, conflict resolution, and servant leadership skills.

Domain / Project Experience

Experience working on cloud, AI, digital, or contact center transformation programs.

Understanding of contact center platforms such as:

Amazon Connect

Genesys Cloud CX

Cisco

Avaya

NICE CXone

Familiarity with Conversational AI, voice bots, chatbots, IVR flows, and agent assist use cases.

Awareness of GenAI concepts such as LLMs, RAG, prompt engineering, and knowledge base integration."



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