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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Technician - **Company:** MEDASOURCE CO - **Location:** South Bend, IN, United States - **Experience:** Experienced - **Salary:** $52,000.0 - **Contract:** Temporary contract - **Skills:** Cerner, Active Directory, User Authentication, Health Informatics, Microsoft Office, System Center Configuration Manager, Azure Active Directory, System Testing, Electronic Medical Records, Microsoft InTune, Meditech - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1ac3345dca09b387 ## About the Role * Two or more years of desktop support, field services, or help desk experience. * Working knowledge of Windows operating systems and Microsoft Office. * Experience supporting enterprise authentication or endpoint technologies. * Strong troubleshooting skills involving hardware, software, and user access issues. * Excellent communication skills with both technical and non-technical audiences. * Ability to travel between implementation sites as needed. * A customer-first approach to technical support * Strong organizational and time management skills * Ability to work independently with minimal supervision * Sound judgment when prioritizing multiple support requests * Professionalism while interacting with clinicians, executives, and operational leadership * Flexibility to support implementation schedules that may include evenings or weekends Preferred qualifications include experience with: * Imprivata Digital Identity or Imprivata OneSign * Epic, Cerner, MEDITECH, or other Electronic Health Record (EHR) platforms * Microsoft Active Directory and Microsoft Entra ID (Azure AD) * SCCM, MECM, Microsoft Intune, or similar endpoint management tools * Healthcare IT implementation or clinical technology support ## Description The Field Technician is responsible for the successful deployment and adoption of the Imprivata Digital Identity platform across several client locations. This individual will provide hands-on technical support throughout implementation efforts, working directly with end users, clinicians, administrative staff, and IT teams to install, configure authentication devices, resolve user issues, and ensure a seamless transition to new identity and access workflows. This role requires a combination of technical aptitude, customer service, and the ability to thrive in fast-paced healthcare environments where minimizing disruption to patient care is essential., * Install and configure Imprivata-compatible workstations, badge readers, authentication devices, and supporting hardware. * Execute workstation setup, software installation, and system validation activities according to project plans. * Participate in hardware refreshes, workstation replacements, and technology rollout initiatives. * Verify device functionality and connectivity prior to production use. * Assist implementation leads with site readiness activities and deployment logistics. * End User Support * Serve as the first point of contact for users experiencing authentication or access-related issues. * Troubleshoot workstation login failures, badge tap functionality, authentication workflows, and peripheral device issues. * Perform account assistance including badge enrollment, password resets, and user access validation. * Escalate application or infrastructure issues requiring advanced technical support. * Provide at-the-elbow support during implementation and activation events. * Assist physicians, nurses, and ancillary staff as they transition to new authentication workflows. * Respond quickly to production issues while maintaining a high level of customer service. * Identify recurring issues and communicate trends to project leadership. ## Related Videos - [From Bedside Beeps to Interoperable Bytes – Getting your medical devices ready to talk the IEEE 11073 language](https://www.wearedevelopers.com/videos/771-from-bedside-beeps-to-interoperable-bytes-getting-your-medical-devices-ready-to-talk-the-ieee-11073-language) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [How I Built QA from Scratch in a Scaling Startup - no fluff real life story](https://www.wearedevelopers.com/videos/2041-how-i-built-qa-from-scratch-in-a-scaling-startup-no-fluff-real-life-story) - [Guiding Agentic AI with Vue](https://www.wearedevelopers.com/videos/2033-guiding-agentic-ai-with-vue) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Frontend Developer Salary in South Africa](https://www.wearedevelopers.com/magazine/234-frontend-developer-salary-in-south-africa) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)