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# Windows Support Technician Level I

- **Company:** Rishabh RPO
- **Location:** Gaithersburg, MD, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Multitier Architecture, Microsoft Windows, Adobe Acrobat, Antivirus Softwares, Google Docs, Web Browsers, Microsoft Office, Malware, Information Technology, Windows Security
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.com/jobad/us3158c3b502a3a3a9908598bea8cedcc7

## About the Role

* Associate's degree, 60 credit hours completed in computer science or information systems management or one year of experience in providing Tier II Desktop Support service in an Enterprise environment (250 or more users).

## Description

* Experience supporting technology and users of technology in a customer support function or role, including at least three items below:

 * Windows endpoint device installation
 * Windows endpoint device break / fix & upgrade
 * Local and network printer installation
 * UPS battery replacement (APC)
 * Installation of Windows based COTS software & drivers,
 * Installing NIST Windows system images
 * Windows security patching
 * Malware & virus removal
 * Troubleshooting multifaceted incidents and questions including:

 * Windows Operating Systems
 * Microsoft Office
 * Google Docs
 * Adobe Acrobat
 * Web browsers
 * Supporting customers in-person and remotely
 * Writing simple documentation, step-by-step guides, or customer request details for others to read and use
 * Using knowledge base applications or sites to map situations to potential solutions.
 * Applying basic network concepts in resolving customer issues
 * Applying standard operating procedures or known solutions.
 * Using tracking software to document and track customer issues and/or requests, For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will ha…
 + 1 day ago


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