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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Specialist I - **Company:** City of Oklahoma City - **Location:** Oklahoma City, OK, United States - **Experience:** Experienced - **Salary:** $67,579.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cyber Security, Knowledge Management, Network Architecture, Verification and Validation (Software), Diagnostic Tools, Enterprise Software Applications, Computer Equipment, Information Technology, Performance Monitor, Hardware Infrastructure - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ba46c26a8c61065b ## About the Role * Associate degree in IT or a related technical field OR Technical certification, vocational/military training, or similar technical education OR Two years of experience supporting IT, electronics, networking, telecommunications, vehicle or A/V systems OR A combination of education, training, and experience that enables successful performance in the role * Working knowledge of Microsoft Windows, Microsoft 365, computer hardware, mobile devices, networking, enterprise software, audio/video technologies, cybersecurity principles, and Enterprise Asset Management (EAM). * Experience troubleshooting technical issues, performing preventive maintenance, managing assets and inventory, and reading and producing technical documentation. * Valid Oklahoma driver's license., * Strength to frequently lift, push, pull, or carry computer/network infrastructure components up to 50 pounds. * Arm-hand dexterity for operating keyboards, diagnostic equipment, and hardware components. * Near vision for reading manuals and component labeling. * Hearing and speech for telephone and in-person communication.Body dexterity to climb, bend, twist, and crawl in small or confined spaces. PRE-EMPLOYMENT REQUIREMENTS * Physical & Drug Screen: The successful applicant must pass a Non- Department of Transportation (DOT) physical examination, which includes a drug screen. * Background Check: EMBARK will conduct a background investigation/verification. Applicants will be provided contact information for any third-party reporting agencies used to collect background information as part of a conditional offer of employment.Substance Abuse Policy: Applicants will receive a copy of EMBARK's Substance Abuse Policy upon conditional offer and acceptance, and before any health screen/physical examination and drug test. DRIVING RECORD STANDARD * Possess and maintain a valid Oklahoma Driver's License and an acceptable driving record meeting COTPA driving standards. * Applicants for positions requiring operation of COTPA vehicles may be disqualified by three (3) or more moving traffic violation convictions (excluding parking citations) within the previous two (2) years. APPLICATION GUIDELINES * Provide at least three (3) years of employment history, including reasons for leaving each position. * Explain all gaps in employment history.Provide contact information for current and previous employers. ## Description This position is located within the Technology Services Division of the Central Oklahoma Transportation and Parking Authority (COTPA), doing business as EMBARK, and is performed under the direction of an assigned supervisor. The Technology Support Technician provides frontline technical support for the systems, infrastructure, devices, and operational technologies that enable EMBARK's transit, parking, ferry, and administrative operations. Responsibilities include installing, configuring, maintaining, troubleshooting, repairing, and supporting department-approved technology systems while delivering reliable, secure, and customer-focused technology services. Technology Support Technicians are assigned to one of three Operational Units-Service Delivery, Infrastructure Technology, or Transit Technology-where they develop specialized expertise while collaborating across the division to support EMBARK's mission., The following responsibilities represent the primary functions of the Technology Support Technician. While individual assignments vary based on Operational Unit, organizational needs, and business priorities, all technicians are expected to perform these responsibilities with professionalism, technical proficiency, sound judgment, and a commitment to delivering reliable, secure, and customer-focused technology services. * Operations & Service Delivery + Deliver responsive, customer-focused technical support by diagnosing, troubleshooting, resolving, and documenting technology incidents and service requests. + Install, configure, maintain, repair, replace, and support department-approved technology systems, devices, software, and equipment. + Communicate effectively with customers regarding technology issues, service requests, system changes, and issue resolution. + Support technology deployments, upgrades, testing, implementations, and other operational initiatives. + Prioritize and manage assigned work to meet operational needs and established service expectations. * Technical Support & Diagnostics + Diagnose and resolve hardware, software, network, communications, audio/video, and operational technology issues. + Perform preventive maintenance, inspections, testing, and system verification activities to promote technology reliability and operational readiness. + Analyze technology issues, identify root causes, recommend corrective actions, and escalate issues when appropriate. + Utilize technical documentation, diagnostic tools, and established procedures to resolve technology-related issues. * Enterprise Technology & Infrastructure + Support the installation, configuration, maintenance, monitoring, and operation of enterprise infrastructure, communications systems, operational technology, and related services. + Assist with user account administration, system access, backups, technology lifecycle activities, and system maintenance. + Support infrastructure improvements, technology projects, and implementation activities while minimizing disruption to operations. + Monitor assigned technology systems and report or respond to issues affecting service availability, reliability, or security. * Asset, Documentation & Knowledge Management + Maintain accurate Enterprise Asset Management (EAM) records, technology inventories, configuration information, and asset lifecycle documentation. + Stage, configure, deploy, recover, inventory, and document department-approved technology equipment in accordance with established procedures. + Create, maintain, and utilize technical documentation, Knowledge Articles (KAs), Standard Operating Procedures (SOPs), and related support documentation to promote operational consistency and knowledge sharing. + Document technology configurations, work performed, troubleshooting activities, and resolutions in accordance with established Technology Services standards. + Follow established policies, procedures, and Standard Operating Procedures (SOPs), while contributing to the continuous improvement of documentation, knowledge resources, and operational practices. * Collaboration & Professional Responsibilities + Collaborate effectively with Technology Services staff, customers, vendors, contractors, and business partners to support organizational technology needs. + Demonstrate professionalism, accountability, initiative, adaptability, and sound judgment while representing EMBARK. + Protect the confidentiality, integrity, and availability of organizational information and technology resources by complying with applicable safety, security, cybersecurity, and acceptable use policies. + Maintain technical knowledge through training, self-development, and cross-functional learning opportunities. + Technology Support Technicians may be assigned to support special projects, emergency response activities, or other operational initiatives consistent with the scope of the position. + Perform other duties and responsibilities consistent with the scope and intent of the position. * The Technology Services Division is committed to building a versatile, customer-focused team of technology professionals. Technology Support Technicians are assigned to an Operational Unit where they develop specialized expertise while collaborating across the division to support the broader mission of Technology Services. Operational Unit assignments establish each technician's primary area of responsibility but do not limit opportunities for cross-training, professional growth, or supporting other areas of Technology Services. Employees are expected to successfully complete the Technology Systems Technician Playbook and maintain proficiency in it, which establishes the division's operational standards, technical competencies, and professional expectations. KEY PERFORMANCE INDICATORS (KPIs) Technology Support Technicians are evaluated through EMBARK's performance management process using the operational standards, technical competencies, performance expectations, and measures established in the Technology Systems Technician Playbook, the primary competency framework for the position. Performance indicators include, but are not limited to: * Customer Service - Delivers responsive, professional support while meeting established service expectations for incident response, request fulfillment, communication, and customer satisfaction. * Technical Quality - Demonstrates technical proficiency through accurate diagnosis, implementation, resolution, and documentation of technology solutions. * Operational Reliability - Promotes the availability, security, and reliability of technology services through proactive monitoring, preventive maintenance, testing, and operational support. * Asset, Documentation & Knowledge Management - Maintains accurate technology asset records, documentation, configuration information, and knowledge resources in accordance with Technology Services standards. * Professionalism, Collaboration & Growth - Demonstrates accountability, collaboration, continuous learning, cross-functional support, and adherence to the operational standards and professional expectations established in the Playbook. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Diagnostic Tooling: How to get insights from your .NET services hosted in Kubernetes containers?](https://www.wearedevelopers.com/videos/100188-diagnostic-tooling-how-to-get-insights-from-your-net-services-hosted-in-kubernetes-containers) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)