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# IT Support Specialist

- **Company:** MAGNIFICAT HOUSES, INC.
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Android Software Development, VoIP, Cyber Security, Desktop Computing, Networking Hardware, Internet Services, Internetworking, Networking Basics, Azure Active Directory, TCP/IP, Wireless Access Point, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Tablet Computers, Computer Equipment, Laptops, Windows Client, User Accounts
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=47c5b6ea99b45ffc

## About the Role

* Bachelor's Degree required
 * 2. 3+ years of desktop support or IT technician experience.
 * Strong technical knowledge of: Microsoft Windows 11, Microsoft 365, Active Directory or Microsoft Entra ID (preferred), PC hardware troubleshooting, Mobile device deployment, VoIP phone systems, Printers and multifunction copiers, Basic networking (TCP/IP, Wi-Fi, switches, routers) and AV equipment

 4. A valid Texas driver's license, reliable transportation and ability to travel to off-site locations as needed.
 * A demonstration of professional objectivity and respect for confidential information is mandatory.
 * Experience developing standards and IT practices using best practices
 * Strong organizational skills and ability to work with all levels from Board of Directors, leadership, staff, housing guests, and members.
 * Exceptional communication skills (both oral and written) are required.

 9. Shares our commitment to serving the community through technology.

PHYSICAL REQUIREMENTS:

 * Ability to sit, stand, bend, and stoop for (long) periods of time, indoors.
 * Ability to lift 50 pounds when receiving or moving IT equipment on a regular basis.

## Description

* Configure, deploy, maintain, and troubleshoot Windows laptops and desktop computers, Android smartphones, tablets, copiers, and printers.
 * Provide on-site technical support for staff at three main offices and program areas as well as 15 residential and mixed-use properties including managing user accounts, passwords, permissions, and workstation security.
 * Maintain office phone system, VoIP phones, Android cell phones, and tablets.
 * Install and support networking equipment including routers, switches, wireless access points, and internet connectivity.
 * Coordinate with internet service providers, telecommunications vendors, and managed service providers.
 * Maintain inventory of computers, mobile devices, software licenses, and IT equipment.
 * Assist with cybersecurity and AI best practices including, endpoint protection, software updates, and user awareness.
 * Document technical procedures and maintain accurate service records.
 * Participate in technology upgrades, office moves, equipment replacements, and special projects.
 * Provide occasional after-hours support for emergencies and scheduled maintenance.
 * Performs additional related tasks as required.
 * Performs other related duties as assigned


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