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# Software Development Manager, Amazon Connect Talent

- **Company:** Amazon.com, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $203,400.0 - $275,200.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Amazon Web Services, Business Software, Code Review, Software Design Patterns, Machine Learning, Software Product Management, Software Engineering, Web Services, Amazon Connect, Build Process, Software Coding, Software Version Control
- **Published:** July 18, 2026
- **Apply:** https://www.jobmonkeyjobs.com/career/27861362/Software-Development-Manager-Amazon-Connect-Talent-New-York-New-York-7375

## About the Role

3+ years of engineering team management experience

 - 7+ years of working directly within engineering teams experience
 - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
 - 8+ years of leading the definition and development of multi tier web services experience
 - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
 - Experience partnering with product or program management teams
 - Experience with AI/ML technologies

Preferred Qualifications

 - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy
 - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

## Description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Our team is building Amazon Connect Talent, a new AI-powered solution within Amazon Connect that helps organizations streamline hiring. You will contribute directly to this product as we bring it to market, working across the full stack to deliver features that make talent operations simpler and more intelligent for our customers.

The Software Development Manager will lead a team developing AI solutions. The role requires balancing rapid innovation with reliability and compliance. You should be comfortable making decisions with incomplete information and helping your team navigate ambiguity. You'll work closely with senior technical leaders within the team and across AWS. We're looking for leaders who can maintain high standards while moving quickly, prioritizing both rapid experimentation and responsible AI development to deliver measurable customer impact.

Key job responsibilities

 * Lead and grow a team building production AI applications for enterprise customers
 * Partner with product and science teams to deliver impactful AI features that simplify complex business processes
 * Drive technical decisions and architecture for AI systems that balance accuracy, latency, and compliance
 * Build processes for AI development that emphasize rapid experimentation while maintaining quality
 * Recruit and develop talented engineers, fostering an inclusive team culture


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