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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Support Engineer - **Company:** Lubbock Christian University - **Location:** Lubbock, United States - **Contract:** Permanent contract - **Skills:** Web Browsers, Information Technology Operations, Networking Basics, Office Suite, User Environment Management, Data Logging - **Published:** July 18, 2026 - **Apply:** https://apply.lcu.edu/apply/ ## About the Role * Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community * Skilled in the use of a computer as a productivity tool * Possess working knowledge of email, Internet web browsing, and the Microsoft Productivity Suite * Must be customer service oriented * Must be courteous and polite * Good verbal, telephone, and written etiquette * Working knowledge and understanding of a broad range of desktop-based hardware and software and basic networking concepts * Able to follow instructions and work without supervision * Must be reliable and possess good organizational skills * Ability to effectively work in a team environment * Effective and efficient troubleshooting and problem-solving skills * Ability to enter and access information from a computer * Ability to deal with problematic issues with institutional mission at heart * Ability to locate malfunctions in hardware and software or help communicate to others on support team * Commitment to living a faith-filled life consistent with Biblical values that serve as the foundation of LCU Education and Experience: Minimum of bachelor's degree or two (2) years' experience and/or training; or equivalent combination of education and experience that is directly related to the specified duties and responsibilities gained through increasingly responsible positions within technology services Physical Requirements: While performing the essential duties of this job, the employee will be required to do the following: * Be ambulatory around campus and in buildings * Required to regularly sit and stand * Frequently use wrist, hands and/or fingers to make small repetitive movements such as typing, distributing mail, and picking up small objects * Ability to talk frequently to convey detailed and/or important instructions or ideas accurately, loudly, or quickly * Be able to hear average or normal conversations and receive verbal information * Required to lift packages and/or other objects up to 50 pounds ## Description The Technology Support Engineer provides prompt response and technical support to LCU students, faculty, and staff for Operational and Instructional technologies., * Serves as a first responder and communicator for: + Unplanned service interruptions + Support requests including, but not limited to o Classroom AV and Software o End User Computing o Network and Communication Services o Infrastructure assessment and requisition o Submission of phish, spam, and quarantine reports for analysis and communication * Logging, categorization and prioritization of requests and support items * Reporting and assessment of key metrics for operational and instructional helpdesk interactions * Support for Undergraduate, Graduate, and other instructional sessions with some evening hours as needed and defined by the technology leadership team * Request communication and closure after verification of solution with requestor * Incident monitoring and interaction with other processes * Collaborates with the OTSA and ADIT to create, review, and facilitate training for helpdesk student workers and campus constituents * Assists with special projects as needed under the direction of technology leadership * Participates in Professional Growth Activities * Performs other incidental and related duties as required and assigned, This job description is not intended to be all-inclusive; an employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and/or other management as required. LCU reserves the right to revise or change job duties, required skills or qualifications as the need arises. This job description does not constitute a written or implied contract of employment. ## Related Videos - [How Web AI Can Power the Agentic Web - Jason Mayes (Google)](https://www.wearedevelopers.com/videos/1896-how-web-ai-can-power-the-agentic-web-jason-mayes-google) - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Privacy-first in-browser Generative AI web apps: offline-ready, future-proof, standards-based](https://www.wearedevelopers.com/videos/1572-privacy-first-in-browser-generative-ai-web-apps-offline-ready-future-proof-standards-based) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [How Sparking Developer Joy Unlocks Developer Productivity](https://www.wearedevelopers.com/videos/613-how-sparking-developer-joy-unlocks-developer-productivity) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Navigating the Ups and Downs of the Tech Industry](https://www.wearedevelopers.com/magazine/531-navigating-the-ups-and-downs-of-the-tech-industry)