> Markdown version of [/jobs/ext/1338518-it-support-administrator](https://www.wearedevelopers.com/jobs/ext/1338518-it-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Administrator - **Company:** Known Global LLC - **Location:** New York, NY, United States - **Experience:** Expert - **Salary:** $95,000.0 - $110,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Agile Methodology, Artificial Intelligence, Apple Mac Systems, JIRA, Software as a Service, Identity and Access Management, Microsoft InTune, Slack, Atlassian Tools, Casper Suite, Nintex, Gsuite - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=be8552923069b6de ## About the Role * Minimum 5 years IT and IT support experience * Hands-on experience in an IT support or helpdesk role supporting both macOS and Windows. * Experience supporting C-Level executives and with "White Glove" support * Experience supporting conference room AV hardware and software, in particular Zoom Rooms. * Familiarity with identity and access management (SSO, MFA, Entra ID) and endpoint management (Jamf, Intune). * Familiarity administering Google Workspace and Microsoft 365. * Working knowledge of ITIL service management and ticket-based support in Jira Service Management or a similar platform. * Clear written communication for documentation and user-facing help. NICE TO HAVE * Jira Service Management/Atlassian admin experience * Experience with Lumos * Hands-on work building automations in N8N or comparable tools. * Experience using Claude or other AI tools in a support or operations setting. * Agile project management experience. * Zoom administration ## Description You will serve as a primary point of contact for staff requiring technical assistance. In this role, you will be responsible for maintaining the operational integrity of hardware, software, and key SaaS platforms, while overseeing the comprehensive lifecycle of onboarding and offboarding procedures. This position prioritizes user support, with the remaining time allocated to assisting with the administration of SaaS environments and developing process automations designed to enhance operational efficiency and reduce repetitive tasks., * As a key member of the IT Support team, manage incoming requests. Triage, prioritize, and resolve tickets within the SLA. * Provide hands-on and remote support for macOS and Windows devices, covering setup, deployment, troubleshooting, and repair coordination. * Assist employees with day-to-day issues across Zoom, Slack, Google Workspace, Microsoft 365, and other tools. * Run onboarding and offboarding end-to-end: provision accounts, devices, and access for new hires, and fully deprovision when employees exit. * Manage and troubleshoot Apple and Windows laptops and Apple mobile devices. * Identify recurring problems and document fixes in a shared knowledge base for faster resolution across the team., * Identify manual processes that can be automated and propose a solution. * Build and maintain workflow automations to remove repetitive support and provisioning tasks. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Debugging in the Dark](https://www.wearedevelopers.com/videos/1658-debugging-in-the-dark) - [Cloud as the new mainframe: why the cloud hype does not reflect the dev reality](https://www.wearedevelopers.com/videos/797-cloud-as-the-new-mainframe-why-the-cloud-hype-does-not-reflect-the-dev-reality) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [WeAreDevelopers Dev Digest Issue 116 - The new search wars…](https://www.wearedevelopers.com/magazine/445-wearedevelopers-dev-digest-issue-116-the-new-search-wars) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)