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# IT Support Specialist - Contract - Troy, MI - Onsite

- **Company:** Infoorigin inc -
- **Location:** Pontiac, MI, United States
- **Salary:** $83,200.0 - $104,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Adobe Acrobat, Software Applications, Document Management Systems, Microsoft Office, Microsoft Visio, Network Connections, Microsoft SharePoint, Visual Systems, Peripherals, Computer Equipment
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3da208b476aeba25

## About the Role

+ Experience providing desktop support, help desk support, or end-user technical support.
 + Strong troubleshooting skills for Windows PCs, hardware, software, and peripherals.
 + Experience supporting audio/visual equipment, video conferencing, or courtroom technology is highly desirable.
 + Familiarity with Zoom or similar video conferencing platforms.
 + Experience with Microsoft Office Suite, SharePoint, Adobe Acrobat, and Microsoft Visio.
 + Ability to quickly learn and support specialized applications and technology systems.
 + Strong communication, customer service, and problem-solving skills.
 + Ability to work effectively in a professional, high-visibility environment and provide onsite support during live proceedings.

## Description

* We are seeking an IT Support Specialist to provide onsite end-user technical support for court staff, judges, judicial staff, and the public. This role will support PC hardware, software applications, courtroom audio/visual systems, video conferencing technologies, and other court-specific technology solutions.
Key Responsibilities:

 + Provide onsite technical support and troubleshooting for end users, including judges and judicial staff.
 + Diagnose and resolve issues related to PCs, software, peripherals, network connectivity, and user applications.
 + Support courtroom audio/visual, recording, broadcasting, and hybrid meeting technologies.
 + Troubleshoot technical issues during court proceedings, including courtroom AV and computer-related problems.
 + Assist users with "How do I?" questions and provide guidance on the everyday use of technology.
 + Learn and support court-specific applications and systems, including document management solutions.
 + Work with and escalate complex technical issues to the County IT team and other support groups as needed.
 + Provide professional and responsive customer service to court staff and the public.
 + Document issues, resolutions, and support activities as required.


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