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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Lantern - **Location:** Celebration, FL, United States - **Salary:** $62,400.0 - $83,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Computer Networks, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), Local Area Networks, Network Troubleshooting, Windows Servers, TCP/IP, Wireless Access Point, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Firewall Services Module, Network Server, User Accounts - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2eae79f8bed72be8 ## About the Role * Proven experience in a Tier 1/Tier 2 help desk or desktop support role - MSP experience strongly preferred. * Strong knowledge of Microsoft 365 environments (Entra ID, Exchange Online, Intune) and Windows 10/11 and Windows Server, along with macOS experience. * Hands-on experience with networking concepts: TCP/IP, DNS, VPN, firewall configuration (Meraki and/or UniFi), and LAN/WAN troubleshooting. * Familiarity with RMM and PSA/ticketing platforms (e.g., ConnectWise, Autotask, NinjaOne, Datto, or similar). * Comfortable supporting multiple distinct client environments simultaneously, adapting quickly between different setups and priorities. * Valid driver's license, proof of insurance, and reliable transportation for onsite travel within the Orlando metro area as needed. * Excellent analytical skills for diagnosing hardware/software/network issues. * Strong communication skills to support users at all technical levels, both remotely and in person. Join us if you're passionate about delivering exceptional IT support across a variety of client environments! We value energetic problem-solvers eager to grow their skills in a collaborative MSP setting. ## Description We are seeking a proactive and skilled IT Technician to join our Managed Service Provider (MSP) support team, providing Tier 1 and Tier 2 help desk support across multiple client environments. This role is mostly remote, with some onsite travel required within the Orlando metropolitan area. You'll troubleshoot hardware, software, and network issues for a variety of client accounts, helping keep their IT infrastructure secure and running smoothly. This position offers the chance to work across diverse environments and technologies in a fast-paced, team-oriented MSP setting., * Provide Tier 1 and Tier 2 technical support to end-users across multiple client accounts via our ticketing/PSA system, resolving hardware, software, and network issues promptly. * Troubleshoot and repair desktop computers, laptops, mobile devices, printers, and other peripherals - remotely and onsite as needed. * Manage user accounts and permissions in Microsoft 365 (Entra ID, Exchange Online) and assist with onboarding/offboarding across client tenants. * Support networking tasks including LAN, VPN, DNS, TCP/IP, firewalls, and general network troubleshooting across client environments. * Assist in deployment, configuration, and maintenance of Windows and macOS systems. * Monitor and maintain client IT infrastructure including servers, switches, routers, firewalls, and wireless access points (UniFi, Meraki). * Use our RMM and PSA/ticketing platforms to manage tickets, deploy updates, and track client assets efficiently. * Conduct hardware diagnostics and troubleshooting to resolve issues quickly while minimizing client downtime. * Support software troubleshooting across various operating systems and client-specific applications. * Travel onsite within the Orlando metro area as needed for hands-on support, installs, or hardware issues that can't be resolved remotely. * Maintain accurate, detailed ticket documentation while providing excellent customer service on every interaction. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)