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# ServiceNow FSM Developer - FSM Implementation

- **Company:** Capgemini
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $75,005.0 - $117,187.0
- **Contract:** Temporary contract
- **Skills:** JavaScript (Programming Language), Computer-Aided Design, Application Programming Interfaces (APIs), Unit Testing, Client Server Models, Configuration Management Databases, Configuration Management, Mobile Application Software, Simple Object Access Protocol (SOAP), System Testing, SOAPAPI, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=16c6d157de14a5da

## About the Role

FSM Module
configuration management
javaScript
capacity management
REST / SOAP
Agile/Scrum methodology
Asset Management
unit testing

We are seeking a skilled ServiceNow FSM Developer to design, develop, and implement Field Service Management solutions within the ServiceNow platform. The ideal candidate will have expertise in FSM modules, workflow automation, integration, and customization aligned with enterprise standards., * 7+ years of ServiceNow development experience.

 * Hands-on experience with ServiceNow FSM module.
 * Strong experience with:
 * JavaScript
 * Glide APIs
 * Flow Designer
 * Script Includes
 * Experience with ServiceNow platform components:
 * Incident, CMDB, Asset (preferred)
 * Expertise in REST/SOAP integrations.
 * Experience with Agile/Scrum delivery.

Preferred Qualifications

 * ServiceNow Certified System Administrator (CSA)
 * ServiceNow Certified Application Developer (CAD)
 * FSM-specific certification (preferred)
 * Experience with Now Mobile / Field Service Mobile App
 * Exposure to Performance Analytics & Reporting
 * Experience with NowAssist implemenatation

Soft Skills:

 * Strong analytical and problem-solving skills
 * Effective communication with technical and business stakeholders
 * Ability to work in a fast-paced implementation environment

## Description

* Design and develop ServiceNow FSM solutions including:
 * Work Order Management
 * Scheduling & Dispatch
 * Agent/Dispatcher Workspace
 * Mobile Agent (Field Service Mobile App)
 * Configure workflows, business rules, UI policies, and client/server scripts.
 * Customize FSM modules such as:
 * Service Territories
 * Capacity & Scheduling
 * Work Order Tasks
 * Develop and maintain integrations using REST/SOAP APIs, IntegrationHub, and MID Server.
 * Support mobile configuration and offline capabilities for field agents.
 * Collaborate with architects and functional teams to translate business requirements into technical solutions.
 * Perform unit testing, system testing, and support UAT.
 * Troubleshoot and resolve platform and FSM-related issues.
 * Ensure adherence to ServiceNow best practices and upgrade-safe development.


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