> Markdown version of [/jobs/ext/1338737-it-operations-center-shift-supervisor](https://www.wearedevelopers.com/jobs/ext/1338737-it-operations-center-shift-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Operations Center Shift Supervisor

- **Company:** Boyd Gaming
- **Location:** Las Vegas, NV, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Information Technology Operations, Microsoft Office
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cc85b7d7fb61f62a

## About the Role

* Must be at least 21 years of age.
 * High school diploma (or equivalent) required; Associate's degree or an equivalent level of experience preferred.
 * Two (2) years of Help Desk/Support Center experience and one (1) year of prior supervisory experience strongly preferred.
 * One (1) year of applied experience with iSeries required.
 * ITIL V3 Foundation Certification preferred.
 * Must be knowledgeable in basic computer operation and related troubleshooting efforts.
 * Must be able to type quickly and accurately, preferably at least 50 wpm.
 * Must have exceptional customer service, communication, and phone etiquette skills.
 * Must be highly organized, detail-oriented, and able to effectively multi-task.
 * Must be proficient in various Microsoft Office applications.
 * Must be able to obtain/maintain any necessary certifications and/or licenses

## Description

* Responsible for personnel-related matters for assigned staff members including but not limited to interviewing, hiring/recommending for hire, scheduling, training, evaluating, coaching, and counseling.
 * Serve as Event Coordinator for all major system events/outages.
 * Resolve and assist Support Center staff with resolving the majority of calls at first point of contact through the use of a knowledge base and other knowledge tools.
 * Escalate problems to second level support areas as appropriate.
 * Analyze alarm conditions presented by various internal management systems; perform triage efforts to assist in troubleshooting the affected application(s)/infrastructure(s).
 * Effectively use appropriate tracking, metrics, and reporting systems to manage, report, and escalate issues.
 * Ensure that all work is consistently executed in accordance with established P&Ps and applicable regulatory requirements.
 * Keep staff informed about activities, problems, P&Ps, and the like.
 * Actively participate in meetings.
 * Work with staff to maintain an up-to-date knowledge base.
 * Ensure proper prioritization for shift flow.
 * Keep management informed about activities and problems; provide input into support operations and processes; assist in the development and management of P&Ps; assist in the development of associated training for Support Center staff.
 * Prepare reports as prescribed and/or requested.
 * Perform all duties in strict accordance with Company, departmental, and regulatory guidelines and levels at all times while meeting or exceeding established service levels and expectations.


## Related Videos

- [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai)
- [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post)
- [What 2025 Taught Us: A Year-End Special with Hung Lee](https://www.wearedevelopers.com/videos/1784-what-2025-taught-us-a-year-end-special-with-hung-lee)
- [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [WWC24 Talk - Brenda Romero - Stay: Surviving and Thriving in Tech](https://www.wearedevelopers.com/magazine/467-wwc24-talk-brenda-romero-stay-surviving-and-thriving-in-tech)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)