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# Technical Support Associate (Fiber)

- **Company:** Cleerline Technology Group, LLC
- **Location:** Las Vegas, NV, United States
- **Salary:** $72,800.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Bicsi
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=88cf1e307aaf29c3

## About the Role

* Excellent customer service skills (email, phone, chat)
 * Experience with technology: Fiber, Low-Voltage Cabling, IT, AV
 * A steady work history (3yrs between hops), a pleasant disposition, High EQ., * Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
 * Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
 * Experience with CRM or ticketing systems

Preferred

 * Experience with fiber optic test equipment
 * Familiarity with low-voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
 * BICSI, FOA, or equivalent fiber optic industry certification
 * Bilingual - Spanish is a plus!

## Description

* Initial Technical Support: Triage issue, solve if able, escalate if needed (phone, chat, email)
 * Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
 * Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
 * Maintain accurate records in our CRM

Training Support (Growth Opportunity)

 * Assist with product training
 * Develop Training Guides & Troubleshooting Docs
 * Represent Cleerline in the field (events, customer visits)


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