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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Support Specialist - **Company:** Berry Appleman & Leiden - **Location:** Richardson, TX, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, CompTIA Network+, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Virtual Private Networks (VPN), TCP/IP, Connectivity Problems, Software Troubleshooting, Peripherals, Computer Equipment, Information Technology, Laptops - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=fe5a0599360692d8 ## About the Role We are seeking a proactive and customer-focused Helpdesk Support Specialist to join our IT support team. In this role, you will be responsible for providing technical assistance and support to end-users, resolving IT-related issues, and ensuring smooth operation of our systems and software. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for delivering high-quality customer service., * Associate degree or equivalent technical certification in Information Technology or related field. * Minimum of 1-2 years of experience in a helpdesk or technical support role. * Strong knowledge of PC hardware, operating systems (Windows and/or macOS), and software applications. * Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN. * Experience with troubleshooting common IT issues, such as email problems, printer connectivity issues, and software errors. * Proficiency in using help desk ticketing systems to record and track support incidents. * Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and effectively to non-technical end-users. * Strong problem-solving skills and the ability to work independently or collaboratively in a fast-paced environment. * Customer-centric mindset with a commitment to delivering high-quality customer service. * Certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Join our team and play a vital role in supporting our end-users and maintaining the productivity of our organization. If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. WORKING CONDITIONS: * Able to sit and work at a computer keyboard for extended periods of time. * Able to stoop, kneel, bend at the waist and reach on a daily basis. * Able to perform general office administrative activities: copying, filing, delivering and using the telephone. * Able to lift and move up to 25 pounds occasionally. * Regular and on-time attendance. * Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. * A certain degree of creativity and flexibility is required. ## Description * Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person. * Provide timely and effective resolution to IT-related issues, including hardware and software problems, network connectivity issues, and account access. * Diagnose and troubleshoot technical issues using appropriate tools and resources. * Guide end-users through step-by-step solutions and provide accurate information to resolve their problems. * Escalate complex or unresolved issues to the appropriate IT teams or vendors for further investigation and resolution. * Record and track all support incidents and service requests in the help desk ticketing system, ensuring proper documentation and follow-up. * Prioritize and manage workload to meet service level agreements and ensure timely resolution of issues. * Assist with account management tasks, including account creation, password resets, and access permissions. * Install, configure, and maintain hardware devices such as desktops, laptops, printers, and peripherals. * Install, upgrade, and troubleshoot software applications, including operating systems and productivity suites. * Contribute to the development and maintenance of the IT knowledge base, documenting solutions and best practices for end-users. * Provide training and guidance to end-users on basic IT procedures and best practices. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)