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# Help Desk Technician

- **Company:** Trans-System, Inc.
- **Location:** Cheney, WA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Logical Security, Computer Equipment
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d7ed07f6dd598cea

## About the Role

Education/Experience: To perform this job successfully, it is preferred individuals have:

 * A High School Diploma or a General Education Degree
 * A+ Certification

## Description

We currently have an opening for a Help Desk Technician position available at our office in Cheney. The ideal candidate is self-motivated, can maintain high levels of customer service, can work in a fast-paced environment, enjoys working in a collaborative team environment, has excellent written and verbal skills, enjoys learning and embraces change.

Duties include, but are not limited to:

 * Responds to IT help desk calls and provides the proper support necessary to handle the call in a timely manner. Also responsible for documenting the resolution in the ticketing system
 * Manages and performs the requisition, installation, implementation and maintenance of PC hardware, and Software.
 * Assist in creation and accomplishment of department action plans that support the company's strategic business plans.
 * Maintain professional and technical knowledge by attending and participate in appropriate training.
 * Manages user profiles, ensuring adequate overall physical and logical security measures are in effect and followed.
 * Facilitate all move, add, and change requests by administrating the rights and privileges in various systems, as well and providing hands on move support.
 * Provide training to employees either in person, training classes, or in virtual class settings.
 * Build positive relationships with other departments through professional conduct and excellent communication.
 * ·All other duties assigned


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