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# IT Support Engineer

- **Company:** ZoomInfo Technologies LLC
- **Location:** Waltham, MA, United States
- **Experience:** Experienced
- **Salary:** $51,100.0 - $80,300.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Monitoring of Systems, Web Applications, Casper Suite
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a1eef01e78ca5d96

## About the Role

* Bachelor's degree in IT field or equivalent experience preferred
 * Minimum 2-3 years of progressive technical support experience
 * Strong knowledge of Windows and MacOS environments, including Active Directory and Jamf basics
 * Proficiency in multiple remote support platforms and monitoring tools
 * Demonstrated ability to train users and create educational materials
 * Understanding of ITIL principles and service management practices
 * Excellent problem-solving skills with ability to analyze complex technical issues
 * Strong interpersonal skills for client relationship management
 * Relevant technical certifications preferred

## Description

* Handle complex help desk inquiries requiring analysis and adaptation of standard procedures.
 * Manage multiple ticket queues efficiently, prioritizing based on business impact and SLA requirements.
 * Perform advanced troubleshooting for desktop, hardware, and web application issues.
 * Conduct comprehensive remote support sessions for multi-system technical problems.
 * Develop and deliver client training on system usage and best practices.
 * Contribute to knowledge base articles and process documentation improvements.
 * Proactively identify system issues and coordinate appropriate response measures.
 * Collaborate with other departments on technical projects and initiatives.
 * Coverage for support roles during peak periods.
 * Other duties as assigned. This job description is a summary of the role, not an exhaustive list of duties, and responsibilities may change at the Company's discretion without notice.


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