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# Supervisor, IT

- **Company:** The Specialty Alliance
- **Location:** Southlake, TX, United States
- **Experience:** Experienced
- **Salary:** $135,200.0 - $166,400.0
- **Contract:** Permanent contract
- **Skills:** Unix, Linux, Windows Servers, Virtualization Technology, Microsoft InTune, Storage Technologies, Information Technology, Vmware
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=923bf276dba23c10

## About the Role

* Diploma from college or vocational school; or equivalence of education and work experience
 * Pursuit of certification at the systems administration level from the following:
 + Microsoft
 + Vmware

Experience: Four (4) + years providing hardware and software technical support.

Additional Qualifications:

 * Excellent people skills
 * Experience with security, virtualization, storage software and hardware products.
 * Experience supporting or troubleshooting in an IT environment (sever, application, or infrastructure).
 * Solid understanding of Windows Server Products, Unix, and Linux operating systems.
 * Proven ability to diagnose, resolve, and document technical support issues.
 * Strong written and verbal communications skills.
 * Positive, customer-centric approach.
 * Working experience in systems administration or internal IT support.
 * Ability to travel to office locations.
 * Must have valid driver's license and auto insurance; own transportation.

## Description

Serve as the lead person by providing direction and support to the IT Technicians. Increase employee productivity by providing operations support for the IT infrastructure and leveraging IT resources., * Lead and provide daily guidance and direction to team; primarily IT Technicians.

 * Train and motivate team by providing detailed documentation, checklists, and coaching as required.
 * Ensure help desk tickets are being completed in accordance with IT SOP.
 * Provide backup coverage for System Administrator
 * Ensure users receive support to resolve issues and provide solutions to repetitive issues.
 * Ensure adequate staffing during business hours and schedule IT technicians for on-call coverage.
 * Provide employee feedback to supervisor on employee performance issues
 * Attend management meetings, when requested
 * Provide training for new IT Technicians
 * Serve as the main contact for any escalated IT issues.
 * Proficiency of Intune and Intune deployment
 * Monitor and inspect system equipment/ make recommendations and suggestions for improvement if necessary
 * Other duties as assigned


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