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# Forward Deployment Engineer

- **Company:** Amazon.com, Inc.
- **Location:** Seattle, WA, United States (Remote available)
- **Salary:** $80,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Business Analytics Applications, Data Security, Software Debugging, Robotic Automation Software, Systems Integration, Enterprise Software Applications, Api Design, Software Coding, Data Pipelines
- **Published:** July 18, 2026
- **Apply:** https://www.careerjet.com/job/us6761e520c5d20b79d72b307946c322db/eaa

## About the Role

* Entrepreneurial: Former founder, early employee of a startup, or operator who thrives in ambiguity.
 * Technical background with hands-on experience in engineering, data, or systems roles
 * Comfortable writing code, working with APIs, data pipelines, and production systems
 * Able to move between customer conversations and technical implementation without losing momentum
 * Curious and analytical. You dig into workflows, systems, and data to uncover root causes
 * Sharp communicator: Written, verbal, and human.
 * Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

 * Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early-stage startup engineer
 * Background in B2B SaaS, enterprise software, or data-heavy products
 * Familiarity with analytics platforms, BI tools, workflow systems, or automation software
 * Experience supporting enterprise customers through security, data access, or compliance reviews*

## Description

We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. Forward Deployed Engineers turn that excitement into adoption, retention, and growth.
This is a technical, customer-facing role at the intersection of customer success, engineering, product, and go-to-market.
What you'll do

 * Own the customer journey: Setup, onboarding, adoption, and long-term success.
 * Shorten time-to-value: Move customers from demo to value quickly.
 * Work hands-on with customers to configure Reflow for their real life use cases and turn their data into meaningful information to help them data driven business decisions.
 * Build integrations, data pipelines, prototypes, and proofs of value for strategic customers
 * Debug data issues, model behavior, and system performance in live customer environments
 * Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
 * Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
 * Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
 * Build strong relationships that lead to expansions and renewals.
 * Create and refine the playbook: Onboarding processes, success metrics, touchpoints.


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