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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Technician II - **Company:** Clayton County Public Schools - **Location:** Jonesboro, GA, United States - **Experience:** Experienced - **Salary:** $46,625.0 - $71,831.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Network Topologies, Networking Hardware, Network Architecture, Productivity Software, Software Deployment, Software Systems, Information Technology, Deployment Automation, Cisco - **Published:** July 18, 2026 - **Apply:** https://api.schoolspring.com/api/Jobs/5839592?domainName= ## About the Role Must possess an Associate's degree in computer science or a related field or high school diploma and formal industry certification in a technical field. Minimum 2 years experience in IT, within an educational environment is preferred. Must possess extensive troubleshooting skills and a working technical knowledge of network/hardware/software systems within Microsoft Windows XP/7 and Apple environments. Must possess customer relations, time management, and communication skills. Industry certification by Microsoft\Cisco preferred (required if candidate only has high school diploma). Must have and maintain a valid Georgia Driver's License. Technical/Analytical - Technician provides instruction/guidance. Independent technical expertise needed to assist technical. Requires regular, frequent communication with internal technical personnel and department leadership. Requires regular, frequent communication with school personnel, staff, district leadership, and vendors. Organization skills; good decision-making skills; demonstrates working knowledge and expertise. To maintain a safe, highly available, and efficient computing environment. Normal office setting. Will require travel for school site visits. Light duty - On most occasions sitting at a desk or table; intermittently sitting, standing, or stooping. Moderate lifting or carrying; fifty (50) lbs. or less. ## Description Position is responsible for implementing and maintaining district hardware, software, networking equipment, and other related devices. Has advanced knowledge of operating systems, network infrastructure, mass deployment strategies, security strategies, and productivity software. Assists in proper and efficient resolution of problems. Ensures resolution of end user problems and maintains a high level of customer satisfaction., Implements and maintains district hardware, software, networking equipment, and other related devices to ensure that district technology goals are achieved. Provides computing installation, configuration, and break fix services to faculty, staff, students, and administrative users. Manages and maintains documentation for all locations including inventory of hardware, software, and other systems. Demonstrates an advanced knowledge of desktop, network topologies and deployment strategies. Use of software deployment tools to manage software installations throughout the district. Works with technicians and other technical staff to identify and resolve problems. Shares information relevant to these problems with appropriate personnel. Maintains a high level of customer satisfaction for all end users. Use communication appropriate to audience delivered in a friendly and courteous manner with a consistent positive attitude. All other duties, as assigned and required, in order to perform the above services. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Rethinking Intelligence: AI, Accessibility, and the Future of Inclusive Work - Artur Ortega](https://www.wearedevelopers.com/videos/1377-rethinking-intelligence-ai-accessibility-and-the-future-of-inclusive-work-artur-ortega) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Building Systems that Last](https://www.wearedevelopers.com/videos/1389-building-systems-that-last) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)