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# IT Support Lead

- **Company:** RHO Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $90,000.0 - $130,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software as a Service, Identity and Access Management, Information Technology Operations, Runbook, Information Technology, SAP MDG, Gsuite
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a540ea7200c5ed45

## About the Role

* 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
 * Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
 * Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
 * Experience managing office IT infrastructure, including networking, AV, and conference room technology.
 * Excellent troubleshooting skills and a customer-service mindset - you make IT feel easy for your colleagues.
 * A clear communicator who can document processes and support non-technical teammates.
 * Willing and able to work on-site 5 days per week in our NYC office.

## Description

Rho is hiring an IT Support Lead to own the technology backbone that keeps our New York City office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our NYC office - ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech., * Serve as the primary point of contact for all employee IT support - hardware, software, access, and troubleshooting - with a focus on fast, friendly resolution.

 * Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
 * Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
 * Manage the NYC office's IT infrastructure - networking, AV, conference rooms, and on-site hardware.
 * Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
 * Partner with Security, People, and Finance on access controls, compliance, and asset management.
 * Lead IT onboarding for new hires and ensure a seamless day-one experience.


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