> Markdown version of [/jobs/ext/1340014-systems-analyst](https://www.wearedevelopers.com/jobs/ext/1340014-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Analyst - **Company:** Xl Mechanical & Energy Management Services - **Location:** Chicago, IL, United States - **Experience:** Experienced - **Salary:** $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Domain Name System (DNS), Subnetting, Virtual Private Networks (VPN), Microsoft Office, Routing, Remote Access Technology, Remote Desktop Services, TCP/IP, Information Technology, Vmware - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=07b16d379c38055c ## About the Role * Associates or bachelor's degree completed in a computer technology related program * 4 - 5 years' experience providing support to end users and IT infrastructure * Network +, Security +, VMware & Microsoft certifications * High attention to detail while working in a fast-paced environment * Solid understanding of networking (TCP/IP, DNS, routing, subnetting, etc.) and remote access technologies (VPN, terminal services, etc.) * Experience and familiarity with the following: Microsoft Office Suites, Microsoft Window desktop and server systems as well as Active Directory * Strong verbal, written, telephone and customer service skills * Understanding of IT best practices * Ability to work in a team environment * Desire to continually learn new technologies and improve skill set * Assertiveness in pursuing resolutions to issues * Must have strong problem solving and organization skills * Must be able to manage multiple work items at one time with a high sense of urgency * Vendor management (email, hosting, DNS) * Valid driver's license and reliable transportation * Authorization to work in the United States, * Systems Analyst: 5 years (Required) ## Description What would make us even more successful? You XL.net is looking for experienced Systems Analysts to join our team. This is a full-time position, Monday through Friday 8 a.m. - 5 p.m CST. This role will require travel as needed to client sites for onsite onboardings, monthly alignment reviews, and quarterly planning. We are already unparalleled in the solutions that we offer to our customers, but we know the other half to our success is acquiring the best employees to deliver those solutions. We are looking for those with the abilities to multitask, problem-solve, proactively answer the "How-to" questions and work collaboratively with the XL.net team. Outstanding listening and communication skills are a must, for it is imperative that our potential clients get the best service we have to offer. Navigating challenging situations in a professional manner, while articulating confident solutions to our customers' concerns and needs will make you successful in this role. Individual Responsibilities * Conducting detailed analysis of onsite client visits to reduce "noise" and lower ticket volumes. * Demonstrating innovative thinking while staying focused on objectives. * Helping with onboarding events for new customers and the documentation processes. * Efficiently managing client schedules and tasks simultaneously with onsite travel. * Delivering exceptional service to delight customers. * Exhibiting a strong commitment to providing excellent customer service. * Effectively managing customer expectations. * Promptly responding to customer support requests via email, phone, and chat. * Utilizing exceptional communication and problem-solving skills to consistently surpass our competitors as the leading IT service organization in the Chicagoland area. * Resolving customer issues promptly to minimize downtime. * Proactively completing technical GAP questions to identify potential issues within client environments and enhance their technical capabilities. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)