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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Application Assurance Lead - Minnetonka, MN - **Company:** MetroNet Inc. - **Location:** Hopkins, MN, United States - **Experience:** Expert - **Salary:** $49,920.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Cloud Computing, Software Documentation, Computer Literacy, Data Centers, Issue Tracking Systems, Nagios, Network Monitoring, Server Virtualization, Virtualization Technology, Grafana, Mttr, SolarWinds (Software), Network Server, Dynatrace - **Published:** July 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=3851f273d0a6ae8a ## About the Role * Associate's or Bachelor's degree in a technical field and/or equivalent technical training. * 4-7 years of experience in the IT, network, and/or data center industry, including experience leading teams supporting physical and virtual server infrastructure, cloud, networking, and data center technologies. * Extensive knowledge of IT infrastructure (servers, storage, virtualization, operating systems, and applications), with strong troubleshooting skills and the ability to drive remediation efforts. * Working knowledge of data center infrastructure and operations. * Proficiency with IT Operations Management (ITOM), network monitoring, and observability tools (e.g., Grafana, Dynatrace, SolarWinds, Nagios), as well as ticketing systems. * Extensive understanding of ITOM best practices, with the ability to educate, coach, and train team members. * Demonstrated leadership experience, including workload distribution, task oversight, and quality assurance. * Strong analytical, customer service, and conflict-resolution skills, with the ability to work under pressure and make sound decisions. * Excellent organizational, time-management, communication, and computer skills, enabling effective collaboration with technical and non-technical stakeholders. * Proven ability to take on complex challenges, assume increasing responsibility, and maintain a professional attitude. * Willingness to work as a team and independently. * Must be legally authorized to work in the U.S. ## Description * Lead a team of NOC technicians during assigned shifts, allocating tickets and tasks based on role and skill set, and following up to ensure timely completion and quality. * Operate within a 24x7x365 Operations Center environment, including second and third shifts, weekends, and holidays as required. * Monitor ITOM and network management systems for alarms, performance metrics, and customer-reported issues using monitoring tools, email, chat, and phone channels. * Direct and coordinate responses to system alerts, outages, degradations, and corrective actions to minimize downtime and improve mean time to resolution (MTTR). * Ensure accurate, timely reporting, documentation, and tracking of alarms, incidents, and events, maintaining high standards of urgency and quality. * Manage trouble ticket flow, prioritization, ownership, and responsiveness while ensuring documentation standards are met. * Communicate outages, events, and status updates to internal Metronet teams, leadership, vendors, and service providers, coordinating resolution efforts as needed. * Effectively escalate critical network incidents to appropriate stakeholders and support coordinated response and resolution. * Develop and maintain comprehensive shift documentation, including incident reports, troubleshooting actions, and system status updates. * Train and mentor new and existing team members on tools, processes, and responsibilities. * Perform contact center duties in a high-volume environment and complete additional tasks as assigned by NOC management. * Other job-related duties as requested ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [All your telemetry data from any source in one place](https://www.wearedevelopers.com/videos/57-all-your-telemetry-data-from-any-source-in-one-place) - [LLMOps-driven fine-tuning, evaluation, and inference with NVIDIA NIM & NeMo Microservices](https://www.wearedevelopers.com/videos/1582-llmops-driven-fine-tuning-evaluation-and-inference-with-nvidia-nim-nemo-microservices) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Should Tech Managers Be Developers First? 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