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# Technical Support Analyst

- **Company:** Infoorigin inc -
- **Location:** Richmond, VA, United States
- **Salary:** $89,440.0 - $97,760.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Software as a Service, Issue Tracking Systems, Release Management, Salesforce.Com, Software Troubleshooting, Appian, Low-code, Zendesk, Servicenow
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=36da892eb329aaeb

## About the Role

* Experience in Technical Support, Application Support, Help Desk, or Service Desk.
 * Experience with ticketing tools such as ServiceNow, Jira, or Freshdesk.
 * Experience supporting Salesforce, Appian, Microsoft Power Platform, or other SaaS/Low-Code applications.
 * Strong troubleshooting, communication, and customer service skills.
 * Ability to manage multiple support requests in a fast-paced environment.
 * Experience supporting government or regulatory applications is a plus.

## Description

We are seeking a Technical Support Analyst to provide application and end-user support for a modern regulatory case management and licensing platform. The ideal candidate will have strong technical troubleshooting skills, excellent customer service experience, and the ability to support SaaS or low-code applications., * Provide technical and application support to end users.

 * Troubleshoot and resolve application-related issues.
 * Document incidents and service requests using a ticketing system.
 * Assist users with system functionality, workflows, and account access.
 * Support SaaS and low-code applications.
 * Create and maintain user guides, FAQs, and knowledge base articles.
 * Perform basic testing during application releases.
 * Collaborate with Business Analysts and Development teams to resolve issues.
 * Ensure compliance with organizational security and regulatory standards.


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