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# Help Desk Coordinator

- **Company:** Oncall It, Inc.
- **Location:** Irvine, CA, United States
- **Salary:** $54,080.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Adobe Acrobat, Microsoft Outlook, Computer Equipment, Os Ticket
- **Published:** July 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=62fe102b97a51078

## About the Role

* Minimum 1 year of professional work experience, preferably in customer service, dispatch, or help desk environments
 * Bachelor's degree from an accredited college or university preferred, but not required.
 * Excellent verbal communication skills - confident and professional on the phone
 * Strong written communication skills - proper grammar, spelling, and clarity
 * Outstanding organizational and multitasking abilities
 * Comfortable working in a fast-paced, ticket-driven environment
 * Technical proficiency with:
 * Microsoft Word, Excel, Outlook, Teams
 * Adobe Acrobat
 * Ticketing software, preferably ConnectWise
 * Ability to learn new systems quickly and work both independently and as part of a team
 * Reliable automobile, proof of automobile insurance, and valid driver's license
 * Ability to lift/carry computer equipment under 20 lbs

## Description

OnCall IT, Inc. is seeking a highly organized, professional, to manage the day-to-day flow of our operations as the Help Desk Coordinator.

This is NOT a hands-on IT support, help desk technician, desktop support, or systems administrator role.

This role is a dispatch and coordination-focused role, serving as the central communication hub between our clients and technicians. You will be responsible for answering incoming support requests, creating and prioritizing service tickets, and coordinating technician schedules to ensure timely and effective resolution of client issues.

There are some additional administrative tasks that help the office run smoothly; however, as noted above, this role is primarily dispatch-focused.

The integral position is largely operational and client-facing, ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and excels at communication., Dispatch & Help Desk Operations

 * Answer incoming client requests via phone and email
 * Create, update, and prioritize service tickets using our service desk software
 * Dispatch and manage technicians' schedules based on urgency, availability, and skill set
 * Monitor ticket queues and follow up to ensure timely resolution
 * Communicate clearly with clients regarding status updates and next steps

Coordination & Support

 * Act as a liaison between clients, technicians, and internal staff
 * Escalate urgent issues appropriately
 * Maintain accurate ticket notes and documentation
 * Assist with tracking hardware shipments, inventory, and vendor coordination

Administrative Support (Secondary)

 * Work with the office manager on clerical tasks as needed
 * Assist office manager with building management items
 * Help with special projects requiring organization, research, or documentation


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